Overview

Customer Service Representative

Location: Corporate Headquarters in Boise, Idaho

Status: Hourly, Non-Exempt

Salary: DOE

JOB SUMMARY & DUTIES

WPS is looking for outgoing, service-oriented individual to join our customer service team of powersports enthusiasts. As a Customer Service Representative, you will play an integral role in the supply-chain process, acting as a liaison between the customer and management. You will be responsible for establishing and maintaining positive, service-driven relationships with our customers. If you thrive in a team environment, take pride in quality and accuracy, and think world-class customer interactions should be a priority this is the opportunity to develop your career!

  • Provide excellent customer service as the first point of customer contact for inquiries such as pricing, product information, shipments, and order details.
  • Confer with production, sales, shipping, warehouse, or common carrier personnel to quote estimated transit times and expedite or trace shipments.
  • Communicate and coordinate with other departments to resolve challenges and inquiries.
  • Maintain harmonious relationships with customers to enhance goodwill and promote service values of the company.
  • Check inventory records to determine availability of requested merchandise.
  • Assist with general information about products, sales and materials.
  • Work with many other department teams in a variety of administrative tasks as required.

REQUIRED KNOWLEDGE & SKILLS:

  • Qualified candidate must be reliable, responsible and dependable.
  • Strong Customer Service skills with an ability to process orders promptly and accurately.
  • Proficient in professional writing skills to communicate directly with customers via email.
  • High school diploma or general education degree (GED); or six to twelve months related experience and/or training.
  • Excellent communication skills, including verbal, written, listening and responding.
  • Ability to perform consistently in a fast-paced work environment while handling multiple tasks at once.
  • Proficiency at 10-key by touch and minimum 45 WPM typing speed required.
  • Strong working knowledge of Outlook Mail and the internet is essential.
  • Ability to toggle between at least 4 program windows at a time is preferred, but not required.

COMPANY CULTURE

Love the great outdoors? Love being a part of a fast-paced, expanding community of passionate motosport enthusiasts? Well we do too. So what is it we do here at WPS? We like to say “we sell fun.” As one of the fastest growing wholesale distributors of aftermarket powersports parts, apparel, and accessories we believe in working hard and playing harder. We sell fun products, delivering to a nationwide-network of dealers from six warehouse locations around the country. Beyond our enthusiasm for the powersports industry, WPS is committed to the lives of its employees and provides many perks. Take advantage of a fully groomed motocross track during scheduled company ride days; get in a lunchtime workout session at our state-of-the-art gym facility, complete with half-court basketball court; play ping pong, darts or use the pool tables in the company break room; and enjoy the employee-appreciation BBQ’s. We provide a comprehensive package of benefits which include Medical, Dental, Vision, Life and supplemental insurance; 401K and ROTH 401K with company match; Vacation and Sick time, Hospital time, competitive pay and an exciting work experience!

About Western Power Sports

Join WPS

At Western Power Sports, our motto is "work hard, play hard". We are seeking individuals who are passionate about life and bring that energy to their careers. As a member of our team, you will be exposed to the fast-paced powersports environment, which has experienced explosive growth over recent years. We offer competitive pay and benefits coupled with potential for career growth.

Company Culture

Love the great outdoors? Love riding anything with two wheels? Four wheels? Skis? Based in beautiful Boise, Idaho, access to the great outdoors is just outside your front door. So what is it we do? We like to say “we sell fun.” As one of the fastest growing wholesale distributors of aftermarket powersports parts, apparel, and accessories, we are a group of enthusiasts that work hard, play just as hard, and sell fun products to a nationwide network of dealers and fellow enthusiasts.

Beyond our enthusiasm for the powersports industry, we provide many perks besides easy access to a sportsman’s paradise. Take advantage of a fully groomed motocross track, during scheduled company ride days, at our on-site test motocross track; get in a lunchtime workout session at our state-of-the-art gym facility—complete with half-court basketball court; or, take part in our weekly group mountain bike ride.

What else? Well, in case you haven’t noticed already, we like to have fun around here. We value a casual office atmosphere paired with an intense competitive drive to succeed. We strive to bring our customers the best product, service and delivery in the friendliest, most helpful manner possible—while at the same time having fun and enjoying what we do. Sound like fun? Then join us!