Service Advisor

Overview

Are you ready to take your career to the next level? Do you want to be a part of the winning team? Looking for a change of scenery? Whether it’s a majestic view from a mountain oasis or the fresh breeze of ocean waters, our dealership locations offer the ideal place for you.

Our family of Harley-Davidson dealerships represents a multi-point dealership family situated in the Southeast and Mid-Atlantic regions. We are a well-established award-winning family of dealerships who takes pride in offering superior customer service and hiring experienced, knowledgeable team members. Our family of Harley-Davidson dealerships is now accepting applications for full-time self-motivated Service Advisors who possess a customer-focused attitude. EOE/M/F/VET/DISABLED

Benefits Offered:

401K
Paid Time Off
Paid Holidays
Medical, Dental, Vision
Life Insurance
Cancer Insurance
Accidental Insurance
Disability Insurance
Health Flexible Spending Account
Company discounts
Upward mobility
New Hire Orientation
Training
Onboarding
Travel
Drug Free Work Environment

Position Summary: Service Advisor

Become immersed in assessing up to date Harley-Davidson© repair, customization specifics, etc.
Estimate costs and completion times of service work, and clearly communicate them to customer. Promptly notify customers of any changes, delays, or additional work needed.
Open & close all customer paid, warranty, and internal repair orders.
Strategically assign jobs to technicians based on skill level and project schedule.
Review work-in-progress to ensure quality and timeliness.
Handle all scheduling of customer appointments and follow up calls.
Perform cashier functions, as needed.
Assist in maintaining a smooth-running efficient service department with a high degree of customer satisfaction.
Promote additional services by communication of service specials or additional work needed.
Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.
Qualifications and Job Requirements:

In-depth knowledge of Harley-Davidson motorcycle servicing a major plus.
Technical repair education through Motorcycle Mechanics Institute or UTI also a major plus.
Exceptional customer service skills.
Past experience as a Service Advisor or Service Consultant is a must.
Ideal candidates must have a confident demeanor in relaying details to customers and staff.
Personal and professional integrity.
Must have High School Diploma or G.E.D.
Valid driver’s license with acceptable MVR
Drug Free
Acceptable background check