Overview

We have an excellent opportunity for an experienced Call Center Supervisor who will work closely with a team of gearhead enthusiasts. The team will rely on you to provide direction on daily activities, feedback on individual job performance and help resolve customer and employee issues.
 
About the Job
 

  • Mentoring, coaching and providing career development for call center gearheads.
  • Conducting call monitoring sessions to ensure compliance with company guidelines while improving performance.
  • Ensuring the new gearheads are trained and knowledge on systems and processes.
  • Assisting in planning and carrying out individual and team incentives on a regular basis.
  • Participating in the disciplinary action of gearheads and required proper documentation.
  • Assisting in developing and maintaining gearhead reporting on a daily/weekly/monthly basis.
  • Analyzing the performance results and makes suggestions on department improvements.
  • Assisting in the facilitation of weekly team meetings to ensure effective communications.
  • Assisting in managing service levels and making adjustments to call routing and scheduling.
  • Keeping gearheads informed of inbound calls, calls waiting, abandonment rates, etc.
  • Handling escalated customer calls
  • Ensuring compliance with all company policies and procedures.
  • Assisting in managing day-to-day tasks and other call center initiatives as directed by the department manager.

About You
 

  • 3+ years supervisory leadership experience in a Call Center is required.
  • 3+ years sales experience preferred (Power Sports industry).
  • Proven success at leading and motivating others; includes all levels of employee performance feedback.
  • Ability to work flex schedule to meet business needs, including nights and weekends.
  • Strong Product and Bike (Dirt/Street) knowledge required.

 

If you believe you meet all of the above requirements and are interested in the described Call Center Supervisor position, we'd love to hear from you! For more information and to learn a little more about us, check out our careers page at: http://www.motosport.com/about/careers/

For consideration e-mail your resume, cover letter and salary requirements to hr@motosport.com reference the job title and #04-2014 in the subject line.
 
We’re looking forward to meeting you!
 

About MotoSport

MotoSport.com is an industry leader focused on providing customers with the exact parts they need when they need them and is one of the fastest growing retailers of power sports apparel, parts and accessories on the Internet today. Employees are key to our continued success. We are proud to be represented by a dedicated team of power sport enthusiasts with broad industry knowledge and experience who know and understand the needs of our customers. MotoSport.com strives to provide every customer with exceptional service, quality products, and timely delivery.

MotoSport is a division of a multi-national corporate entity. We offer a work environment that is challenging and fun. You’ll work with bright, highly motivated people in a team environment where high value is placed on idea development, hard work, and results.