Business Development Center Representative

Overview

Job Title:                     Business Development Representative
Department:              Sales
Reports to:                 BDC
FLSA Status:                Full-Time/Hourly/Non-Exempt/Sensitive
 
Job Summary:
Representative will be asked to be prompt for work with a positive attitude and ready to take on the high volume tasks for the day. Representative will be charged with the tasks of completing high volumes of outbound phone calls and emails, along with taking on inbound phone calls. Representative will need to possess skills to handle various types of customers. Representative will also be asked to reach goals and keep up with personal reporting of their work.
Job Requirements:

• Ability to handle confidential information in a discreet and professional manner
• Strong attention to detail, accuracy is imperative
• Excellent organizational, interpersonal and customer service skills
• Ability to perform several tasks concurrently with ease and professionalism
• Must be dependable, responsible, self-managed and follow through with minimum direction
• Must demonstrate sound judgment and ability to prioritize
• Work well with others, be an effective team member.
• Proficient with MS Word and Excel, familiar with a professional office environment and equipment

Job Responsibilities:

• Generating their own business through built relationships through previous customers
• Respond to internet leads
• Answer inbound sales phone calls
• Follow a set follow-up process for all: Internet Leads, Incoming Sales Calls, and Unsold Floor Ups within

 ELEADS CRM

• Cultivate loyalty of previous Sales, Parts, Motorclothes, and Service customers
• Able to adopt the attitudes, work ethics and beliefs of Harley-Davidson and Harley-Davidson of cottsdale
• Assure internet scheduled appointments are solidly confirmed 
• Possess the ability and analytical skills to interact with various types of interesting people
• Be a people-person with excellent customer service and phone skills
• Work well with others and maintain an open line of communication within department and others
• Ability to find lost or unassigned previous customers and generate new business with them
• Contacting Harley-Davidson generated prospect lists
• Obtain new customers and raise CXI
• Create good public relations consistent with effective use of time
• Constantly update and purify customer records
• Generate a fun and fast-paced work ethic
• Help maintain and increase unprecedented growth
• Customer service oriented
• Have strong organization, computer, and phone skills
• Be a self-growth oriented self-starting individual

• Other duties, as assigned.

 
Commitments:

• Be honest and ethical in all business practices.
• Always work in compliance of legal guidelines.
• Model superior service behavior with all dealership personnel by maintaining positive relationships with customers, employees, GM and owner(s).
• Continually learn more about the products and services available. Attend training sessions to keep current with accounting techniques.
• Demonstrate an interest in growing the business.
• Focus on quality.
• Always think before we speak and never lose our composure.

 
Physical Demands:

• Occasionally required to bend, stoop, crouch, reach, and lift up to 40 lbs.
• Frequently works on a computer in a typical office environment.

 
Working Conditions:

• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• The noise level in the work environment is occasionally loud.
• Occasionally, exposed to exhaust fumes or other airborne particles.
• May be required to work odd, unusual or extended hours.

 
 
We are an Equal Opportunity Employer (Gender/Minority/Veterans/Disabled) and participate with the E-Verify Employment Eligibility program