Overview

High Octane Harley-Davidson is currently looking for a highly motivated, driven; take-charge Business Development Center Manager.

High Octane Harley-Davidson is staffing up for a record season, training and increasing our inventory. High Octane Harley-Davidson is one of six Harley-Davidson dealerships affiliated with The Motorcycle Company, which consistently perform as the leading group of high-volume dealers in the U.S. for new Harley-Davidson motorcycle sales.

Position will include overseeing BDC representatives who will handle incoming phone calls/internet leads and contact existing customers by phone and email to increase customer appointments and sales opportunities.

Candidates must be honest, self-driven, results-oriented, with a positive outlook and a clear focus on the highest of customer service standards. Candidates must have a proven track record and only the "best" should apply.

Our revolutionary sales process is all about creating a better motorcycle buying experience with employees who love what they do.

This is your opportunity to join one of the most dynamic and fastest growing Harley-Davidson dealer groups in the USA with career advancement opportunities available, based on performance! We have large inventories on site as we get ready for our biggest season yet.

Major Duties and Responsibilities:

  • Hiring, training, motivating, counseling and monitoring the performance of Internet Sales – BDC department
  • Assisting individual internet sales representatives in setting aggressive, yet realistic monthly sales goals
  • Tracking all customers to ensure prompt response time and monitoring follow up within the CRM
  • Ensure that all internet sales representatives meet or exceed all activity standards for phone calls and appointments
  • Holding daily sales meetings and conducting sales training
  • Handling incoming internet leads and setting appointments
  • Handle incoming phone call leads and setting appointments
  • Handle live website chat sessions

Key Areas:

  • Managing and motivating a department of approx, 5 to 6 representatives
  • Achieve monthly shown appointments and sold goals
  • Ensure prompt response to customer inquiries

Qualifications & Job Requirements:

  • Call center and telemarketing experience a plus
  • 2+ years of sales and management experience.
  • Ability to work a flexible schedule including Saturdays, Holidays, and evenings.
  • Extensive vehicle management and sales experience.
  • Strong appointment setting, objection handling skills and closing skills.
  • Proven leadership and the ability to develop and motivate a team.
  • CXM and compute experience.
  • Have a love of motorcycles.
  • Strong work ethic and willing to give 110% until the job is complete and done right.
  • Professional demeanor and appearance.

Benefits:

  • Employee Discounts.
  • Paid Training.
  • 401K through MassMutual Financial Group.
  • United Healthcare Choice PPO Network, with partial company contributions.
  • Guardian PPO Dental, and Vision Insurance.
  • Voluntary Term Life, Short and Long-Term Disability from Lincoln Financial Group.
  • Allstate Accident, Hospital, Critical Illness and Cancer Insurance.
  • Flexible Spending Account through Eflexgroup.
  • Legal Shield and Identity Theft Shield.

*Please do not contact the dealership. All inquiries and resumes must be submitted online.

About High Octane Harley-Davidson

This is your chance to join one of the fastest growing Harley-Davidson dealership groups in the United States and be a member of an industry leading team. Thank you for taking the time to send your resume and the interest you have shown in our company. High Octane H-D is owned by the Veracka Family, who have celebrated success, in the Motorcycle Industry, for over 30 years. 

This is an exciting time as we continue to expand with acquisitions across the United States. With expansion come opportunities for top performing Team Members to grow their careers. We hire candidates from outside our company but also promote from within. We encourage everyone to achieve success, have fun and earn the rewards we offer.

We encourage training and performance improvement making tools available to you, through Harley-Davidson University (HDU). HDU offers some of the best on-line training programs in the industry. We believe that everyone continues to learn throughout their career and we encourage you to do the same, with the learning tools that we make available to you, only at Harley-Davidson.

Career advancement opportunities available based on merit.

Opportunities are available at all locations. Please inquire for more information.

High Octane Harley-Davidson is an equal opportunity employer.