Overview
Business Development Center (Customer Care Specialist)
Augusta Harley-Davidson – Augusta, Georgia
If you are a high energy professional that's friendly with a great attitude and exceptional phone skills we want you full/part time.
Candidates must be honest, self-driven, results-oriented, with a positive outlook, and a clear focus on the highest of customer service standards. Candidates will be trained and have the tools necessary to ensure success in answering customers questions and scheduling appointments via the telephone. This is your chance to join an industry leading team with career advancement opportunities available.
Key Result Areas:
• Make outgoing calls to customers with and without use of script
• Incoming phone calls and leads
• Support of motorcycle sales department and follow up
• Support of motorcycle service department and follow up
Major Duties and Responsibilities:
• Handle incoming calls and set appointments
• Follow up with incoming phone calls
• Following up with customer in-store visits to ensure satisfaction
• Make customer survey calls
• Make event calls to invite customers back to the store
• Other duties as assigned
Qualifications & Job Requirements:
• Customer service background with phone and computer experience
• Motorcycle experience preferred but not required
• Strong appointment setting and value building skills
• Focus on customer satisfaction and conflict resolution
• Strong work ethic and willing to give 110% to get the job done right
• Professional demeanor and appearance
All applicants subject to pre-employment drug testing and security background search.
No phone calls or walk-ins please.
