Boutique Associate

Overview

The Boutique Associate is a jack-of-all-trades handling all customer ordering needs in our Showroom including: processing new orders, processing all returns, assisting the Showroom Manager with warranty issues, as well as marking in-store pickups as shipped.

This person will act as a RevZilla Brand Ambassador in the Boutique; ensuring that every customer is made to feel genuinely valued from the time they come in to the time they leave. Patience is key in this role, you will be explaining the same principles over and over to people every day. Mastering the administrative functions of our POS system while maintaining a focus on exceptional customer service is the cornerstone of a successful Boutique Associate.

The Boutique Associate should be prepared to assist the Boutique team in support of their daily selling activities such as: bringing product out of the stock room or putting it away for the Geeks when necessary, and generally assisting the Team with keeping the Boutique neat, organized and running on all cylinders.

In addition, the Boutique Associate will be responsible for learning product details on a select collection of the products we offer so as to help answer customer questions when appropriate.

Essential Duties and Responsibilities:

• Continuous, friendly, outgoing interactions with our moto crazed customers
• Accurate order processing through incredible attention to detail to include: precise order data entry, cash handling, and post transaction expectations.
• Genuinely welcome customers as they enter the store, and thank them as they leave
• Lightly assist customers in finding the products they are looking for: act as a “traffic director,” quickly assess customer needs and direct them to an available Geek who can help them further.
• Initiate returns, including inspection of items being returned, and correct handling of refunds or exchanges within the POS/Admin system
• Light cleaning and daily organizing of the Boutique
• Assisting Boutique Team members with restocking the sales floor as needed
• Assist with merchandising moves within the Boutique

Knowledge, Skills, Abilities, and Core Competencies:

• Commitment to RevZilla’s Core Values
• Previous cashiering/retail experience, preferably in a high volume, elevated service environment
• A minimum of 2 years on the job
• Must have the ability to multi-task, especially with customers, while still maintaining the ability to provide great service.
• An appreciation for motorcycles and the gear we sell, if not an in-depth knowledge, and a willingness to learn about the products
• Experience and comfort navigating unique POS systems
• Enthusiastic, energetic, and great with people; being the first person someone sees when they enter the store and the last when they leave, a good impression is key
• Willingness to help the team out however it’s needed

Physical Demands & Working Conditions:

• Concentrated mental and visual attention for sustained periods
• Repetitive hand motions
• Requires walking, standing, and frequent movement for long periods
• Light lifting and moving of product