Overview

Job Title………………….Finance & Insurance Business Manager
Department………………Finance & Insurance Department
Supervisor………………..General Manager / Dealer Principal
Summary Description

Key Result Areas

·         Business office operations

·         Maintain a collaborative working relationship with other dealership departments

·         Customer service

Major Duties and Responsibilities

1) Business office operations

·     Oversee and direct the business office operational activities related to providing finance, insurance, and extended service programs.

·     Produce acceptable levels of revenue and profits for the dealership by selling finance, insurance, and extended service programs to new and used motorcycle customers.

·     Cross-sell parts, accessories, and ready-to-ride products to customers.

·     Establish and maintain good working relationships with several finance sources, factory and otherwise.

·     Actively recruit and maintain a strong market base for the providing of available finance and Insurance products. Pro-actively use sales techniques.

·     Analyze departmental activities and practices effective problem solving techniques.

·     Employ a system of responsible accounting, including budget and internal controls.  Set monthly sales objectives and attain goals.  Provide with reports, as requested.

·     Pursue a continuing program of formal and informal education in the area of expertise to maintain, strengthen and broaden service.  Belong to (or join) any relevant associations.

·     Submit paperwork to and obtain approval from finance sources on all finance deals.

·     Set up finance forecasting in conjunction with the sales department forecasting to achieve a desired percent of penetration and income.  This is to be done on both a monthly and an annual basis.

·     Maintain files of active insurance and financial agencies.  Maintain a Finance and Insurance logbook.  Prepare monthly penetration reports on finance penetration.

·     Establish and maintain procedures to ensure timely and proper completion of all sales related paperwork.  Also check all paperwork for correct title, line information, taxes, errors, etc.

·     Handle all rate quotations.

2) Maintain a collaborative working relationship with other dealership departments

·     Act as a liaison to all departments in matters concerning Finance and Insurance.

·     Assist and support overall company policies and procedures and support the dealers philosophy.

·     Able to work cross-functionally with all departments, with an emphasis on the Sales Department and Service Manager.

·     Provide supplemental assistance to a sales person in the Motorcycle Sales Department. Work in conjunction with the sales team.

3) Customer service

·     Ensure high levels of Customer Service.

·     Motivate entire staff to assure quality customer service to all clients.

·     Maintain a quality assessment and improvement program to assure high quality service to all customers.  Institute and employ a feature / benefit selling methodology so that all customers receive consistence treatment.

·     Ensure that the delivery of any new or used motorcycle is and “EVENT” that will endear customer to the dealership.

·     Contact customers using mailing lists, tickler files, and personal follow-up to encourage additional sales and ensure customer satisfaction.

·     Demonstrate commitment to the dealership’s philosophy of quality service to all customers and acts as a role model to other dealership employees.

·     Be able to handle customer complaints quickly and courteously, demonstrating empathy, a positive attitude, and our commitment to “making things     right”.

4) Other Duties

·     As assigned.

Supervisory Responsibilities

·        Set up and maintain an adequate program which will ensure a 100% turnover ratio to the Business Manager or F&I department.

·        Ability to effectively supervise professional and non-professional personnel.

·        Ability to make strong independent decisions and the demonstrated ability to learn quickly.

·        Be the example to department employees and other dealership personnel by appearance, attendance, being on time for work, and open to flexible scheduling.

·        Establish and maintain an efficient, organized, clean and professional business office.

·        Responsible for informing the entire dealership staff of any new programs or promotions relative to F&I.  Also develop promotional campaigns in conjunction with other departments.

Commitments

·        Treat all employees and customers fairly, courteously, and with dignity.

·        Be prompt and available for flexible scheduling.

·        Be honest and fair in all business dealings.

·        Meet or exceed sales quotas on a regular basis.

·        Continually learn more about the products and services you sell. Attend training sessions to keep current with F&I sales techniques and other sales department issues.

Qualifications & Job Requirements

·        Must have the ability to get along with a wide customer base.

·        Excellent communication skills and demonstrated “closing skills”.

·        Knowledge and experience with sales of F&I products, and other products sold by the dealership, or the demonstrated ability to quickly learn them.

·        Computer literate with typing skills and open to learning new software and computer programs.

·        Able to work effectively and courteously over the phone.

·        Valid state of _____________ insurance license.

Physical Demands

·        The noise level is the work environment is occasionally loud.

·        Occasionally requires the ability to balance and push a(n) 900 lb. motorcycle.

Working Conditions

·         Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.

·         Occasionally, exposed to exhaust fumes or other airborne particles.