Overview

AZ or SoCal-based home office w/regional travel

Position Overview

Are you passionate about driving excellence in dealership operations? As one of our Fixed Operations Area Managers, you’ll play a pivotal role in optimizing off-road vehicle (ORV) service and parts strategies across 15+ dealers in Arizona and Southern California. Your focus will be on improving dealer profitability, enhancing customer experiences, and fostering long-term customer loyalty. This is your opportunity to bring innovative ideas, analyze business operations, and make a tangible impact on both dealer success and customer satisfaction.

Key Responsibilities

  • Consult with Polaris dealerships to improve their ORV service & parts business.
  • Utilize data and insights from dealer discussions, customer feedback platforms like Medallia, and other resources to identify and implement areas of opportunity.
  • Collaborate with dealers to drive customer satisfaction and retention by growing service and parts sales capabilities.
  • Develop and implement fixed operations strategies and processes to achieve dealer performance objectives.
  • Establish and promote best practices to improve the completion rates of safety and service bulletins.
  • Lead in-dealer training sessions and support the sharing of learnings and best practices across the dealer network.
  • Stay ahead of industry trends to maintain a competitive edge, leveraging new technologies, tools, and customer behavior insights to enhance operations and customer experience.
  • Partner with dealerships to set measurable goals and strategic plans for success.

Desired Competencies

  • Analytical Thinking: You thrive on data-driven decision-making, using insights to identify and solve problems effectively.
  • Communication & Influence: You excel in leading discussions, facilitating training, and building relationships with diverse stakeholders to drive results.
  • Innovation: You proactively embrace new ideas, tools, and technologies to create solutions that enhance dealership operations and customer satisfaction.

Qualifications

  • Bachelor’s Degree preferred.
  • 3+ years of experience in powersports, marine, or automotive dealer service operations.
  • Strong knowledge of dealership operations and financial systems.
  • Comfortable leading training sessions and classroom-style instruction.
  • Proficiency in Microsoft Office applications.
  • Valid driver’s license and ability to travel approximately 80% of the time (mostly via company vehicle).
  • Ability to drive to a major airport for travel as needed.

https://www.polaris.com/en-us/careers/job-categories/all/apply/r24638/