Overview

Major Duties and Responsibilities
 

  1. Service Department Operations

 

  • Provide prompt, dependable, high quality vehicle service to (internal& external) customer.
  • Assist with Technician’s Daily work schedules by ensuring parts are available and pulled for the days jobs.
  • Working Parts/Service Liason to ensure job specific parts are ordered and delivered in a timely manner.
  • Ensure service personnel are alert, well trained, and available when needed.
  • Ensure technicians receive jobs based on skill level and current resource utilization.
  • Review work-in-progress to ensure quality and timeliness.
  • Occasionally assist technicians when they are having difficulty performing service work.
  • Make sure estimates for internal and wreck repairs are done in a timely manner and communicated to customers.
  • Develop procedures in conjunction with the Parts manager that ensures a smooth flow of parts to Service Technicians during jobs.
  • Become familiar and efficient with all phases of the computer system required for service and parts management.
  • Ensure employees keep a clean, efficient, and orderly department.

 
 
 

  1. Customer Service

 

  • Superior customer contact is the first step to superior customer service.
  • Maintain a high degree of customer satisfaction.
  • Give special attention to comeback repairs to ensure the situation is corrected.

 

  1. Other Duties

 

  • As assigned

 
Commitments
 

  • Demonstrate an interest on growing the service business.
  • Treat all employees and customers fairly, courteously, and with dignity.
  • Be prompt and available for flexible scheduling.
  • Be honest and fair in all business dealings.
  • Focus on quality.

 
Qualifications & Job Requirements
 

  • Prefer knowledge and experience with sales of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
  • Experience with point-of-sale and parts & service management computer software or the ability to quickly learn due to experience with other systems.
  • Current, valid motorcycle license.

 
Physical Demands
 

  • The noise level in the work environment is usually loud.
  • Occasionally required to bend, stoop, crouch, reach, and handle tools.
  • Occasionally requires the ability to balance and push a 600 lb motorcycle.

 
Working Conditions
 

  • Frequently works near moving mechanical parts.
  • Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
  • Occasionally, exposed to exhaust fumes or airborne other particles.

 
 
 

About Shawnee Cycle Plaza

Shawnee Cycle Plaza welcomes Overland Park and Kansas City, KS area bikers to our full-service motorcycle dealership to explore our many bikes and services. From buying a new Honda, Kawasaki or Yamaha motorcycle to getting parts or service for your current ride, Shawnee Cycle Plaza is the place to turn to for first-rate customer service and competitive pricing. No matter if you are in search of a cruiser, naked bike, touring or sport bike, we stock a variety of options for you, thanks to our extensive new and pre-owned bike inventory. Some of the top bike manufacturers are well-represented here, thanks to our access to the complete lineups of new motorcycles from Yamaha, Kawasaki and Honda! Shop for a new motorcycleonline now or visit us in Shawnee, KS at your earliest convenience. 

Whether you are buying a new Honda motorcycleor maybe a pre-owned bike, you may be seeking to finance for your purchase; that is why our dedicated finance staff is here. We want to see each of our customers ride off on their dream bike, and our finance department is here to make that a reality, with financing assistance for bikers with good credit, no credit and even less than ideal credit. 

Keeping your motorcycle in peak operating condition not only make it more enjoyable to ride, but it also keeps you safer out on the roads. With the expert motorcycle service technicianshere at Shawnee Cycle Plaza, you can be assured that your bike is maintained and repaired to the high standards of its original manufacturer. Our service techs are certified and trained to work on a broad range of bikes, and we utilize genuine OEM parts and accessories and OEM-quality replacement components and fluids at all times. Contact or visit us for all your motorcycle needs near Kansas City!