Overview

Salary Range: $19-$23 / Hour

Customer Support Specialist – Aftermarket Harley-Davidson E-Commerce

Location: Anaheim, CA
Job Type: Full-Time
Hours: Tuesday – Saturday, 8:00 AM – 5:00 PM Or Monday – Friday, 8:00 AM – 5:00 PM (Overtime as needed)
Pay: $18-23/Hr DOE

About Us:

We are a fast-growing e-commerce company specializing in aftermarket Harley-Davidson parts, accessories, and lifestyle gear. Our mission is to provide top-tier service and quality products to passionate motorcycle enthusiasts across the country. We pride ourselves on personalized service, expert product knowledge, and a team that rides as hard as it works.

Position Summary:

We’re looking for a dynamic and knowledgeable Customer Support Specialist with a strong background in Harley-Davidson parts. You’ll be the first point of contact for customers, responsible for providing exceptional support, solving problems, and turning inquiries into loyal customers.

You should have a genuine passion for motorcycles, enjoy helping others, and not be afraid to pick up the phone and go the extra mile to ensure the customer experience is second to none.

Key Responsibilities:

  • Provide prompt, friendly, and knowledgeable support via phone, email, chat, and text.
  • Assist customers with fitment, product recommendations, order issues, returns, and general inquiries.
  • Use Shopify and Gorgias (or similar platforms) to manage orders, tickets, and customer communications.
  • Close sales by identifying customer needs and offering solutions that exceed expectations.
  • Learn and stay up to date on all product lines including motorcycle audio systems, helmets, and gear.
  • Collaborate with other departments (shipping, inventory, operations) to ensure customer satisfaction.
  • Help build our knowledge base and contribute ideas to improve processes and customer experience.

Requirements:

  • Strong knowledge of Harley-Davidson motorcycles and aftermarket parts.
  • Outgoing personality – comfortable making and receiving calls, and engaging with customers.
  • Willingness and enthusiasm to learn about motorcycle audio, helmets, and other accessory lines.
  • Experience with Shopify and Gorgias (or similar platforms) strongly preferred.
  • Excellent written and verbal communication skills.
  • Problem-solver with a positive attitude and customer-first mindset.
  • Able to multi-task in a fast-paced environment.
  • A team player who enjoys working with others to reach a common goal.

Bonus Points:

  • Previous e-commerce or motorcycle dealership experience.
  • Experience riding or working on Harley-Davidsons.
  • Sales experience or upselling ability.