Overview
Sales / Product Support Lead
100% in-house, 0% travel
Who we are
Bagger Brothers, (a division of Yana Shiki USA, LLC.) is an established company located in beautiful Ft. Lauderdale, FL. and has been in business since 2005. We sell aftermarket motorcycle parts via our many e-commerce websites as well as local walk-in customers. We have an immediate opening for a full-time, hourly, Sales / Product Support Lead within our organization.
Job Description
Responsibilities include: providing customers and end-users with technical information regarding product usage, applications, installation, maintenance, trouble shooting, and repair.
Incoming sales orders, on time delivery, and returned goods authorization processing.
Customer contact regarding new products, special sales, product satisfaction, back orders, etc.
Support in house systems / programs used to track parts numbers, product pricing, bill of materials, catalogs, and obsolete parts.
Use of phone system, taking calls, and record customers phone requests.
Responsible for developing, implementing, monitoring, evaluating, managing, and reporting the following to the CEO or other managers as required.
Sales data, past, present and future, by products, customers, dates, etc.
Data regarding product satisfaction, trends, failures, complaints, comments, etc.
Plan and execute activities to achieve personal, departmental and company sales goals.
Actively participate in team meetings by asking questions and sharing customer feedback.
Qualifications
1+ years’ experience in customer service / sales (required)
Intermediate level of pc skills to include Microsoft office programs such as Excel and Outlook.
Advanced understanding of motorcycles (required)
Technical and / or Mechanical Motorcycle Trade schooling (preferred / not required)
Knowledge of the V-Twin aftermarket industry (preferred/ not required)
Displays a positive and pro-teamwork attitude
Provide excellent customer service
Some of our many perks
Competitive wage based on experience
40 hour work week
Standard hours are 9:00 am-6:00 pm Mon – Fri
Paid weekly
Direct Deposit
Paid holidays after 90 days and 2 week’s vacation after 1 year
How to apply
If you are looking for a long-term career with an established Company, please apply today.
Please send resume to: Ken@Baggerbrothers.com
Must include a phone number and email address in email and or on resume.
