Willamette Valley Harley-Davidson & Royal Enfield, Oregon’s friendliest dealership is looking for a highly motivated and experienced Service Manager. An aggressive, take charge service manager to lead a busy, expanding service department.
Candidates must have motorcycle or auto service operations experience with proven leadership and ability to run a shop with a high level of quality output and customer satisfaction. The Service Manager will be responsible for achieving maximum profitability of the service department while focusing on customer retention. To achieve this, he or she must effectively lead and manage personnel; have a strong knowledge of the service market, and possess an in-depth understanding of how the service department affects other departments’ numbers and processes.
Major Duties and Responsibilities:
· Ensure smooth and profitable operation of service department.
· Able to effectively manage both people and processes
· Manage front end service adviser staff
· Manage proactive follow-up with current and previous customers
· Oversee proper dispatching of work to technicians
· Monitor, interpret and evaluate reporting for technician productivity
· Provide oversight to service advisers on their performance in key metrics
· Hire, direct, assist, and motivate department personnel to achieve maximum productivity, efficiency and profitability
· Lead continuous improvement efforts that support annual goals for service and cost control
· Maintain a high degree of customer satisfaction with the ability to handle customer complaints
Qualifications & Job Requirements:
· Experience as a service adviser or service manager
· Motorcycle background preferred but not required
· Harley-Davidson & Royal Enfield enthusiast preferred
· Possess sound judgment, decision making ability and ethical
CSI and customer retention
Service drive efficiency and follow up
Support of motorcycle sales
Send cover letter & resume, letting us know why you are the perfect candidate for this position.
About Willamette Valley Harley-Davidson
Willamette Valley H-D® is dedicated to providing the finest quality in both new and used Harley-Davidson® Motorcycles, service, and parts.
Our dealership is well respected both within the industry and in our community and we've been honored to receive many awards and accolades for doing what we love!
Willamette Valley H-D® proudly represents the sport of motorcycling, the Harley-Davidson® brand and ourselves in the most favorable light possible. We also dedicate ourselves to conducting our business to the highest ethical standards.
As one of Oregon's premier Harley-Davidson® dealerships, we serve the entire Willamette Valley - including Salem, Corvallis, Albany, Roseburg, and more!