Overview

Harley Davidson Service Technician:

New techs and experienced techs needed right now! Full and part time.

POSITIONS AVAILABLE FOR A, B & C LEVEL TECHNICIANS!!

Extremely competitive pay, Employee discounts, great hours, plus benefits.

5-day work schedule

Signing Bonus and/or Relocation Assistance for candidates with the right experience and training!

Qualifications & Job Requirements:

Experience:

  • Mechanic / dealership experience (Harley Davidson preferred)
  • State certified (preferred)
  • Valid Driver’s License with Motorcycle Endorsement
  • Own tools to perform assigned jobs
  • Proficient with motorcycle lifts
  • Organized with high level of attention to detail & focus on quality work and customer service
  • Completion of a factory authorized formal training program such as MMI Service School, Motorcycle trade college, or equivalent work experience.
  • Service Technicians need both basic and special tools to properly diagnose and service our products.

Completed Harley-Davidson courses a plus, not required
Candidates must have a demonstrated ability to successfully diagnose and repair Harley-Davidson motorcycles, and install Harley-Davidson and aftermarket accessories

Essential Duties:

  • Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.
  • Provide prompt, dependable, high quality,  service to (internal & external) customers.
  • Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.
  • Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
  • Accept work assignments from Service Writer / Manager.
  • Request parts for the job as early as possible when needs become known.
  • Perform repairs, service & maintenance, warranty, accessory, & customization work in accordance with factory specifications.
  • Assist Service Writer, when requested, with writing up work orders, communicating with customers, test riding, or any other issue which will help ensure customer satisfaction.
  • Notify Service Writer / Manager of additional work needed or any delays in expected completion as soon as they become known so that customers may be contacted and notified of the delay.
  • After the job is finished ensure proper completion and filing of paperwork.
  • Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.
  • Ensure dependable, timely, & high quality of work to minimize comeback repairs. Deal with comeback repairs promptly and satisfactorily when they do occur.
  • Keep work areas as clean as possible and assist others with maintaining shop cleanliness & free of any potential hazards
  • Complete Repair Orders within scheduled & allocated time as designated in Service Schedule & provided in accordance with Service Manager’s workflow
  • Properly complete and file paperwork & request parts needed to complete jobs as early as possible
  • Other Duties as assigned.

Commitments:

  • Treat all employees and customers fairly, courteously, and with dignity.
  • Model superior customer service behavior for all interactions with customers and employees.
  • Be prompt and available for flexible scheduling.
  • Focus on quality.
  • Applicants must have a positive attitude and the ability to clearly communicate with service staff, parts staff and customers. Maintain a positive attitude, ability to adapt, willingness to commit to the success of Service Department
  • Develop & maintain a positive working relationship with Sales, Parts, & Service departments.
  • Seek & provide feedback for ongoing growth & performance

Working Conditions / Physical Demands:

  • Frequently works near moving mechanical parts.
  • Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motorcycle service department.
  • Occasionally, exposed to exhaust fumes or other airborne particles.
  • The noise level in the work environment is usually loud.
  • Requires the use of both hands.
  • Frequently required to bend, stoop, crouch, reach, handle tools, and lift 40 lb. of material.
  • Frequently requires the ability to balance and push a 500+ lb. motorcycle.

Facility:

  • Dyno Room
  • Specialty tools supplied
  • Lifts provided

Jennifer Stein
Service Manager

White Lightning Harley Davidson
1-423-892-4888
7720 Lee Hwy.
Chattanooga, TN 37421