Overview

WPS is seeking an inspired, customer service focused Motorcycle/ATV/UTV Support Specialist to join our tire and wheel team, focused on Sedona Tire & Wheel, Shinko Motorcycle Tires and Raceline Wheels. The Support Specialist is responsible for fielding inbound calls, responding to emails and serving as the first point of contact for customers, dealers, sales reps and sponsored athletes.

The ideal candidate must be able to thoroughly identify and answer customer and sales rep questions regarding tires and wheels, including vehicle fitment. You must be able to navigate multiple software programs or demonstrate the ability to learn new computer programs quickly. This position must have sufficient product technical ability to provide organizational support to the Sales, Customer Support, Product Tech and Catalog teams. A tire and wheel Support Specialist also serves as the main point of contact for the Company’s Sales/Brand Managers and ensures efficient operations by providing stellar support to our team.

ROLES & RESPONSIBILITIES:

  • Responsible for the intake of technical calls and emails/support
  • Maintain highest levels of excellent customer support when dealing with product issues or complaints
  • Track and maintain accuracy of product numbers in product catalogs
  • Update and confirm vehicle/product fitment charts with product tech team members
  • Working with MS Excel and other Microsoft programs
  • Work closely with the Warranties Manager in understanding the current warranty policy and procedures for WPS
  • Accurately compile WPS tire warranty documentation from dealers and Customer Service; submit information for proper tracking– including submissions, reimbursements and post warranty credits to an internal or external business system
  • Review dealer warranty history to monitor appropriate claims and communicate with the customer, dealers and sales reps regarding progress and completion
  • Provide quarterly warranty reports to Management and suppliers as required
  • Proactively establish and maintain positive, productive relationships with sales representatives, dealers and WPS teams
  • Communicate and coordinate with other departments to resolve product or service challenges and address varied dealer inquiries
  • Work with many other department teams in a variety of administrative and project tasks as required
  • Other duties and ad hoc projects as requested

DESIRED QUALIFICATIONS: 

  • High School Diploma or GED –  REQUIRED
  • A minimum of (2) two years of customer service/interfacing experience –  REQUIRED
  • Self-starter and highly motivated to learn in a fast paced, ever changing environment
  • Passionate and enthusiastic about the powersports industry – REQUIRED
  • Working experience in the powersports industry a PLUS
  • General understanding of powersports, automotive tire and wheel fitment and terminology –  HIGHLY PREFERRED
  • Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook) programs – REQUIRED
  • Be highly organized, with acute attention to detail and follow-through
  • Excellent interpersonal skills with the ability to work together as a team to achieve company and team goals
  • Excellent problem solving and communication skills
  • Ability to use good judgment in recognizing scope of authority in responding to problems
  • Ability to produce high quality work without immediate supervision

About Western Power Sports

COMPANY CULTURE

Love the great outdoors? Love being a part of a fast-paced, expanding community of passionate outdoor enthusiasts? Well we do too. We like to say “We sell fun.” As one of the fastest growing wholesale distributors of aftermarket powersports parts, apparel, and accessories, we believe in working hard and playing harder. We sell fun products, delivering to a nationwide-network of dealers from six warehouse locations around the country. Beyond our enthusiasm for the powersports industry, WPS is committed to the lives of our Sales associates and offers training, support, competitive commissions and an exciting work experience!