SW-MOTECH USA, the American arm of a global leader in the production of premium motorcycle luggage, rack systems, and ergonomic and protective parts, is seeking an energetic, customer-oriented professional with deep knowledge of motorcycles to provide customer service, and support sales.
SW-MOTECH USA successfully opened our doors a 2 years ago with a small showroom to support our comprehensive ecommerce site sw-motech.us. While we are a small team and each wear several hats, we are poised for growth, expansion, and new opportunities.
We enjoy a dynamic work environment with a small staff of fun energetic avid motorcyclists. SW-MOTECH USA is located in a bustling part of central Portland near Moto Corsa at the base of Skyline and other great motorcycle getaways.
DUTIES AND RESPONSIBILITIES:
Answers phones and directs calls appropriately or responds to customer inquiry.
Advises customers on recommended products for their specific motorcycle and riding style.
Greets customers visiting showroom and assists with product questions and makes recommendations for products specific to customer motorcycle/riding style.
In collaboration with the Sales Manager and Customer Service team, provides timely resolution of customer inquiries, using a variety of systems and resources.
Takes orders via email or phone and enter into ERP system.
Communicates order confirmations, stock availability, and expected delivery dates.
Assists with customer return and order cancellation requests.
Communicates & collaborates with teammates in Germany.
Collaborates with Logistics and Warehouse regarding customer orders and inventory.
Performs other related duties as assigned by management.
Minimum three years related or equivalent work experience.
College degree preferred.
Must be able to speak, read, write, and understand English (primary language used in the workplace); Bilingual (German) a strong plus; not required.
Deep understanding of various motorcycle models and motorcycle luggage, parts, and accessories.
Retail merchandising experience a plus but not required.
Excellent, solution-oriented customer service skills.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Ability to resolve complex issues with minimum supervision.
Commitment to excellence and high standards.
Strong organizational skills; ability to manage priorities and workflow.
Coordinate activities with other departments, take corrective actions, and escalate issues to appropriate individuals.
Effectively communicate with people at all levels and from various backgrounds.
Ability to understand and follow written and verbal instructions.
Proficient in Microsoft Excel, Word, Outlook, Teams and databases.
Professional appearance and demeanor.
Full Time position, Hourly
Medical and Dental Benefits, plus 401K program
Discount on motorcycle parts and luggage
Some national and international travel opportunity
Preference is for local candidates as no relocation is associated with this role.
Please submit a resume and cover letter to: firstname.lastname@example.org