Overview

TITLE: Tech Representative

DEPARTMENT: Sales

REPORTS TO: Sales Support Manager

LOCATION: Viola

JOB SUMMARY:

Provides professional technical service to our customers.

ESSENTIAL FUNCTIONS:

Thoroughly understand and adhere to technical departmental goals, objectives, and strategy
Establish and maintain credibility throughout the organization as an effective developer of solutions
Present and maintain positive morale amongst employees
Provide prompt, professional service to our customers
Provide technical service which includes setting up returns, and working with Re-manufacturing
Investigates and resolves customer problems
Assist with warranty policies and procedure changes
Assist as needed with quality issues
Represent S&S at trade shows, seminars, and races
Assist with the development of instruction sheets and fliers for new and existing products (may include educational DVD’s)
Generate company sales by directing customers to S&S products for their needs
Road test as necessary
Assist R&D as required
Answer customer emails with accurate information in a timely manner
May require traveling and working weekends when relevant

QUALIFICATIONS:

Flexible, energetic, forward-thinking, and creative with high moral and ethical standards
High analytical ability, good judgment, and strong operational focus
Well organized and self-directed
Able to relate to people at all levels of the organization in a positive fashion
Excellent verbal and written communication skills; working knowledge of basic computer applications
Excellent diagnostic and troubleshooting skills
Motorcycle License preferred

REQUIRED EDUCATION & EXPERIENCE:

Experienced working as a customer service support representative
Experience in motorcycle repair with Dynamometer experience is a plus

TRAVEL:

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected

About S&S Cycle, Inc.

S&S Cycle builds best in class performance parts for the Powersports market. Since its founding in 1958 S&S has become the most respected name in high performance, with an American made product line that includes engine components, exhaust and fuel systems, engine upgrade kits, and complete engines.