Overview

We are hiring for Service Technicians, as well as Service Writers. We also have positions in our Parts department. 

Job Data
 
 

Job Title…………………. Service Technician
Department……………… Service Department
Supervisor………………. Service Manager

 
Summary Description
 
 

Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.

 
Key Result Areas
 
 

  • Service Department Operations
  • Customer Service

 
Major Duties and Responsibilities
 
 

1) Service Department Operations
 
  • Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
  • Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.
  • Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
  • Accept work assignments from Service Writer/Manager.
  • Request parts for the job as early as possible when needs become known.
  • Perform service, repair and customization work in accordance to factory specifications.
  • Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction.
  • Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
  • After job is finished ensure proper completion and filing of paperwork.
  • Keep work areas as clean as possible and assist others with maintaining shop cleanliness.
  • Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.
2) Customer Service
 
  • Minimize come-backs and deal with them promptly and satisfactorily when they do occur.
  • Keep customers’ vehicle cleaner that when it was dropped of.
3) Other Duties

 
Supervisory Responsibilities
 
 

  • No Supervisory Responsibilities

 
Commitments
 
 

  • Treat all employees and customers fairly, courteously, and with dignity.
  • Model superior customer service behavior for all interactions with customers and employees.
  • Be prompt and available for flexible scheduling.
  • Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.
  • Focus on quality.

 
Qualifications & Job Requirements
 
 

  • Completion of a factory authorized training program such as MMI Service School or equivalent work experience
  • Be insurable and hold a valid motorcycle license
  • Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools at date of hire.
 
GENERAL TOOLS
 
3/8” Drive Socket Sets
 
Combination Wrenches
 
ELECTRICAL
  3/8” to 3/4” 6 & 12 point 1/8” to 1 1/2” Digital multi meter
Screwdriver Sets     (shallow & deep) 19mm & 12 mm 10 amp scale
Flat #1, 2, 3, 4 3/8” to 9/16” 6 & 12 point   300 ma scale
Phillips #1, 2, 3, 4     (wobble socket) Line Wrenches  
Posi-Drive #1, 2, 3, 4   1/4”, 5/16”, 3/8”, 7/8” Test Light
Angle Driver (for carb adjust) Spark Plug Sockets    
  18mm & 13/16 Crescent Wrenches Jumper Leads
Pliers Sets   4”, 6”, 8”, 10”, & 12” 3 ea (14 Gauge W/30
Common 3/8” Drive Allen Sockets   amp clips 24” long)
Vice Grip Straight & Ball Sockets Allen Wrenches  
Needle Nose     (short & long) 1/16” to 7/16” Timing Light
Sidecut 3/16” to 3/8” Long 6mm    
Channel Lock   Ball Peen Hammers ENGINE
Hose Clamp Crimpers Crows Foot Set 2,4,8,12,16, & 28 oz. Piston Ring Compressor
Snap ring 3/8” to 1 1/8”    
Small to Large   Brass Hammer Dial Calipers
   (Straight 45 & 98 degree) Torx driver bit set    
  Up to & including # 40 & 45 Dead Blow Hammer Set Micrometer Set
1/4” Ratchet Set      
  Torque Adapter Set Plastic Tip Hammer Set Small Hole Gauges
1/4” Extension Sets 3/8 to 3/4    
2” to 6” Straight   Punch & Chisel Set Telescoping Gauges
1” to 8” Wobble 1/2” Ratchet Set    
    Complete Set of Metal Files Steel Rule
1/4” T-handle 1/2” Extension Sets File Handles  
  2” to 12” Straight Thread Files 6” Machinists Square
1/4” Air Ratchet 1” to 12” Wobble Jewelers Files  
      CHASSIS
1/4” Drive Socket Sets 1/2” T-handle Feeler Gauge Wheel Bearing packer
1/4” to 1 1/2” 6 & 12 point   Flat & Wire Type  
    (shallow & deep) 1/2” Drive Socket Sets   Spoke Wrench
1/4” to 1 1/2” 6 & 12 point 3/8” to 1 1/2” 6 point shallow MISC TOOLS  
    (wobble socket)   Safety Glasses Valve Core Tool
  Hand Impact Driver & Bits    
3/8” Ratchet Set   Drill Bits – All to 1/2” 6” dial vernier
  Air Impact Wrenches Number, letter, fractional  
3/8” Extension Sets 3/8”  & 1/2   Plumb bob
2” to 12” Straight   Hacksaw With blades  
1” to 12” Wobble Torque Wrenches   Six 24” Bungi cords
  3/8” to 288” lb. 3/8” or 1/2” Drill  
3/8” T-Handle 3/8” to 75” lb.   Belt tension gauge
  1/2” to 288” lb. Pop Rivet Gun      (HD35381)
3/8” Air Ratchet      
    Flashlight  

 
 
 
 
 
Physical Demands
 
 

  • The noise level in the work environment is usually loud.
  • Requires the use of both hands.
  • Frequently required to bend, stoop, crouch, reach, handle tools, and lift 50 lb. of material.
  • Frequently requires the ability to balance and push a 925 lb. motorcycle.

 
Working Conditions
 
 

  • Frequently works near moving mechanical parts.
  • Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
  • Occasionally, exposed to exhaust fumes or other airborne particles.