Overview

SERVICE TECHNICIAN

Job Description:

We are a fast growing dealership located in Birch Run, MI. We are a customer focused dealership and we deliver a consistent high quality customer experience. We are looking for an experienced Service Technician with a great attitude, strong product knowledge and a drive to make sure the customer experience is above and beyond expectations.

Summary Description:

Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.

Key Result Areas

  • Service Department Operations
  • Customer Service

Major Duties and Responsibilities

Service Department Operations

  • Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
  • Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.
  • Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
  • Accept work assignments from Service Writer/Manager.
  • Request parts for the job as early as possible when needs become known.
  • Perform service, repair and customization work in accordance to factory specifications.
  • Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction.
  • Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
  • After job is finished ensure proper completion and filing of paperwork.
  • Keep work areas as clean as possible and assist others with maintaining shop cleanliness.
  • Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.

Customer Service

  • Minimize come-backs and deal with them promptly and satisfactorily when they do occur.
  • Keep customers’ vehicle cleaner that when it was dropped of.

Supervisory Responsibilities

  • No Supervisory Responsibilities

Commitments

  • Treat all employees and customers fairly, courteously, and with dignity.
  • Model superior customer service behavior for all interactions with customers and employees.
  • Be prompt and available for flexible scheduling.
  • Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.
  • Focus on quality.

Qualifications & Job Requirements

  • Completion of a factory authorized training program such as MMI Service School or equivalent work experience
  • Current Motorcycle license.
  • Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools.

Physical Demands

  • The noise level in the work environment is usually loud.
  • Requires the use of both hands.
  • Frequently required to bend, stoop, crouch, reach, handle tools, and lift  materials.
  • Frequently requires the ability to balance and push a motorcycle.

Working Conditions

  • Frequently works near moving mechanical parts.
  • Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
  • Occasionally, exposed to exhaust fumes or other airborne particles.

Job Type: Full-time

Job Location:

  • Birch Run, MI

Required experience:

  • Harley-Davidson Service: One year

Required license or certification:

  • Motorcycle Endorsement