Overview

Job Description: Service Manager (Metric) – North Central Texas

Sherman Powersports is looking for a take-charge Service Manager to lead and develop our service department. Candidates must have proven leadership and ability to run a shop with a high level of quality output and customer satisfaction.
 
The Service Manager is responsible for achieving maximum profitability of the service department while focusing on quality service and customer retention. He/she must effectively lead and manage their team; have a strong knowledge of the service market, and possess and in-depth understanding of how the service department affects other departments’ numbers and processes.
 
Major responsibilities include but are not limited to:

Service Department Operations

  • Provide prompt, dependable, high quality vehicle service to retail and internal needs.
  • Oversee and manage Service Writer(s), Technicians, and Porters.
  • Ensure service department contributes an acceptable level of gross profit thru labor sales
  • Maximize productivity and revenue levels of service technicians.
  • Ensure service personnel are alert, well trained, and motivated.
  • Manage workload to ensure quality and timeliness.
  • Occasionally assist/mentor technicians when needed.
  • Maintain procedures in conjunction with the Parts Manager that ensures a smooth flow of parts to Service Technicians during jobs.
  • Efficiently operate Lightspeed Dealer Management System.
  • Ensure employees keep a clean, efficient, and orderly department.
  • Assist in marketing efforts to grow service volume.

Customer Service

  • Maintain a high degree of customer satisfaction.
  • Greet customers immediately, in a courteous and friendly manner.
  • Handle customer complaints reasonably, showing empathy and a positive attitude and demonstrate our commitment to “Make Things Right”.
  • Gain the trust and confidence of new customers when they are introduced to the service department.
  • Promptly respond to the need of customer and internal service needs.

Management

  • Recruit and retain a service team of 6-10 people.
  • Maintain service follow-up programs.
  • Grow the volume of service work.
  • Maintain budgeted revenue and expense objectives.
  • Develop promotional campaigns in conjunction with the Parts & Sales departments.
  • Maintain efficiency reports on sales representatives.
  • Provide reports to GM, as requested.
  • Develop monthly and annual objectives for the department in collaboration with GM,
  • Attend training sessions to keep current with service department issues.

Qualifications & Job Requirements

  • Three years or more progressive experience as a Service Writer or Service Manager of a Metric Dealership.
  • Prefer knowledge and experience with ALL Metric brands, and other products sold by the dealership, or the demonstrate ability to quickly learn them.
  • Experience with Lightspeed preferred.
  • Current, valid motorcycle license.
  • Ability to work Saturdays is required. 

Competitive Salary/Commission based pay plan. Vacation and Holiday pay.

Benefits:

  • Comprehensive Paid Training.
  • Blue Cross Blue Shield PPO Medical Insurance.
  • Paid Vacation.
  • 5 Day work week.
  • Employee Discounts.
  • Paid sick leave
  • Paid holidays
  • Generous employee discounts

You must TRULY be a rainmaker. If so, and you are willing to work hard, and you are really good, the earning potential is upwards of $60k/yr. +.
Texas has no state income tax, and this area’s cost of living is relatively low.

All applicants will be keep strictly confidential. Join our growing team, 
Sherman Powersports,  Yamaha-Kawasaki-CF Moto, Suzuki.

Send resume to jay@shermanpowersports.com
Please feel free to check us out on the web at www.shermanpowersports.com
Please DO NOT CALL THE DEALERSHIP before submitting a resume.