Technical Service Representative
Global Location: McKinney, Texas
# of openings: 1
Job Type: Full Time
Travel: Periodic travel as needed
We are looking for someone passionate about technology and service and the overall powersports world. Someone who shares our obsession to deliver and secure an outstanding service experience that move people on snow, water, road and off-road.
Are you driven and relentless when it comes to problem solving? Do you demonstrate true understanding and consistently strive to make a difference in the service experience? Do you get excited about Powersports products and are you constantly looking for opportunities to perfect your knowledge and skill set?
YOUR KEY RESPONSIBILITIES
- Be the After Sales front-line support link for dealers, as part of a motivated customer service team
- Diagnose and isolate the cause of technical issues, answer warranty and parts questions and provide support
- Support all technical and product related issues and inquiries while always keeping the consumers best interest in mind
- Provide on-going technical and warranty support to internal departments
- Deliver theoretical and practical training to dealership technicians
- You will have to solve customer issues, sometimes without seeing the actual problem firsthand. Being able to problem solve with a customer will help your job.
- Develop service procedures, policies, and standards
- Keep accurate records and document customer service actions and discussions
YOUR QUALIFICATIONS and SKILLS
- Technician degree or equivalent qualification
- Powersport experience is an asset
- Computer skilled with Web applications, Microsoft Office applications but also SAP and dealer management systems
- Passion for serving our customers and our dealers
- Excellent communicator that can adapt easily to different circumstances, individuals, and situations
- Demonstrates ingenuity for providing solutions with the ability to make decisions requiring creativity and initiative
- Irreproachable work ethic
- Good team player
About Segway Powersports
We don’t just deliver the ultimate riding experience - we define it.