Overview

Salary Range: $40K / Salary

Scorpion EXO, a leading Helmet and Apparel Manufacture in the Motorcycle Industry is seeking
a Customer Support Specialist to join their Southern California Team. This position will manage
incoming calls, emails and chats, as well as process returns and assist in any warranty claims.

Additional duties include managing incoming and outgoing shipments and Event Support (as needed).
The ideal candidate rides motorcycles, has a genuine interest in helping customers, and
desire to help keep fellow riders safe! This position requires quick learning and retention of
product knowledge.

The customer service representative will be responsible for answering calls, provide product
information, and help the customer by being informative, empathetic, and eager to quickly solve
a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry that
crosses your desk.

The Customer Support Specialist may also assist in other brand initiatives as needed.

RESPONSIBILITES:

  • Able to think fast, find answers, and respond quickly to customer issues, all with a polite,
    empathic, and professional voice and manner
  • Answer and manage incoming calls, emails, chats, and/or interactive voice response
    systems
  • Ability to memorize, recall, or research answers quickly
  •  Excellent customer care and focus; ability to assess customers’ needs and provide the
    correct answer, path, troubleshooting, or method for a positive customer experience
  •  Ability to learn and follow all customer service procedures and policies
  • Aim for customer resolution and return
  • Able to address returns, refunds, and shipping tracking numbers
  • Able to up-sell and cross-sell
  • Interact with users and respond to social media messages, inquiries, and comments (as
    needed)

REQUIRED:

  • Previous experience in customer support, client services, sales, or a related field
  • Excellent at communicating over the phone and genuinely excited to help customers
    (fellow Motorcyclists)
  •  Experience using Microsoft Office Suite (Word, Excel, Outlook)
  • Ability to Multi-Task with excellent time management and prioritization skills
  • Ability to answer the phone, listen actively, relay information, and type basic information
    simultaneously

PREFFERED:

  • Avid Motorcycle Rider (Willing to test and assist the Development Team with future
    products)
  • Ability to Travel to Motorcycle Related Events (As needed)
  • Willingness to work nights and/or weekends if necessary (occasional)

WHY WORK HERE?

  • Casual and Fun Work Environment in the Motorcycle Industry, with Strong Benefits
    package and Competitive wages
  • Successful Growing company with a 35+ year history that provides a secure
    environment for you to thrive
  • The opportunity to exercise, develop and expand your knowledge-base and skills on the
    job

Starting Salary $40K/yr. with excellent benefits.

Benefits for CA Employees:

• Dental Insurance
• Medical Insurance
• Paid Time off
• Vision Insurance
• Bonus Opportunities

About Scorpion EXO

For over 17 years, ScorpionEXO® has been DEDICATED to offering high quality, innovative motorcycle helmets and apparel at an incredible value. Some of the world's best helmet and apparel designers spend countless hours developing and testing ScorpionEXO® products to ensure that each and every ScorpionEXO® HELMET AND GARMENT will surpass user expectations. Pulling R&D from some of the top riders in the world, from MotoGP all the way to the Dakar Rally, ScorpionEXO® is committed to listening to your needs as a rider.

This formula is supported by Scorpion's unique position in the manufacturing process: owning and operating our own state-of-the-art manufacturing facilities. Our development and manufacturing expertise provide the ScorpionEXO® brand a level of quality and attention to detail that cannot be surpassed. ScorpionExo® is DEDICATED to making helmets and apparel that maximize comfort and safety through a variety of riding styles and conditions...and we are proud to stand behind every product we make.

At ScorpionEXO® we are DEDICATED to providing premium quality safety products you can rely on, we live for our brand from start to finish and we ride the same streets as you do. ScorpionEXO®... . Get Stung!