Overview

Manages Powersports parts operations within the dealership to provide the highest level of external and internal customer satisfaction while maximizing return on investment through parts sales, inventory control, and expense control.  Optimizes parts department processes.  Attracts, retains, and effectively engages department personnel

Responsibilities

  • Works with the Corporate Parts VP and Sales Manager to develop and follow an annual parts department budget to provide realistic, attainable and measurable parts sales and profit goals compatible with overall dealership financial and operational objectives
  • Responsible for the development and training of parts personnel
  • Promotes and sells Parts and Accessories to meet both internal and external customer needs
  • Assists with preparing and maintaining merchandise displays
  • Develops, communicates, enforces and monitors effective Parts Department processes to ensure internal and external customer satisfaction
  • Ensures and assists in keeping parts department clean and orderly
  • Maintains an accurate and effective parts inventory control system that includes a perpetual and/or annual physical inventory and proper counter procedures
  • Submits all parts warranty and return claims within the required time frame to receive maximum credit
  • Maximizes use of all order discount programs to achieve management stock order goals
  • Ensures all department tools and equipment are in good working order

 

Experience, Education, Skills and Knowledge:

  • 5 + years of experience in Powersports Parts Department operations
  • Experience leading other employees
  • Ability to use standard computer desktop applications such as Microsoft Office and internet functions
  • Ability to write and speak effectively to individuals and groups
  • Ability to analyze and interpret internal reports
  • Ability to work 5 days per week including Saturday
  • Excellent customer service skills

 

About RITCHIE POWERSPORTS

At Ritchie Powersports, we are all about the ride, and for a lot of customers, that starts here at RitchiePowersports.com. As an authorized Polaris® and Can-Am powersports dealership servicing the states of Tennessee, Kentucky, Georgia, Alabama, North Carolina, South Carolina, and more, we believe in providing the highest quality of products and service to our customers. We specialize in ATVs and utility vehicles (side-by-sides) while also offering a wide variety of pre-ownedinventory. With years of experience in the powersports industry, our dealership prides itself on the expert staff we have assembled in sales, parts, and service. In addition to a great staff, we have simple, NO-FEE pricing!

Our sales team treats every customer individually and finds the perfect machine for their needs. Our parts department works with countless off-road vendors and products to help you find the right tool for every job. The service department at Ritchie Powersports is Gold MSD Master Certified with the best technicians around.