Overview
Riding High Harley-Davidson is currently looking for a full-time Motorcycle Parts Manager. This is an excellent opportunity to join one of the most dynamic and fastest-growing Harley-Davidson dealerships in the Carolinas.
Role Mission:
Provide customers with exceptional service by exceeding their individual needs and expectations and promoting the philosophy and values of the Harley-Davidson® culture.
Duties and Responsibilities:
- Provides superior customer service to both internal (Service Department) and external customers.
- Greet customers in a courteous and friendly manner.
- Handle telephone transactions quickly, and courteously.
- Point out any sales, specials, or new merchandise to staff and customers.
- Estimate length of time to receive any back-ordered parts and clearly communicate it to the customer. Avoid setting high customer expectation levels in situations where expectations are not likely to be met.
- Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrating our commitment to Superior Customer Service.
Management:
- Ensure sales and efficiency of the P&A Department.
- Assist with training and implementation.
- Ensure the needs of the service department are being met daily.
- Review all stock orders with the Inventory Manager to ensure a fast-moving balanced inventory of parts and accessories.
- Maintain adequate stock levels to support demand and acceptable inventory turn ratio.
- Be familiar and efficient with all phases of the computer system required for service & parts management.
- Ensure procedures for ordering, receiving, and logging inventory are being executed.
- Employ sound management practices to ensure parts department contributes acceptable gross and net profit levels.
- Ensure sales goals exceed monthly and yearly goals.
- Attend training sessions to keep current with P&A merchandising and inventory control issues. (P.A.C.E., HDU, etc.).
- Maintain a clean and orderly department.
Qualifications & Job Requirements
- Experience with retail sales and inventory management.
- Prefer knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
- Experience with Point-of-Sale and Parts and service management computer software or the ability to quickly learn due to general knowledge and experience with computers.
Benefits:
Comprehensive Paid Training.
Employee Discounts.
Health Insurance with Dental, Vision, Short & Long term disability.
Competitive Vacation Time.
Industry-leading performance-based compensation.
Comprehensive employee recognition programs.
Opportunities for career advancement.
