Overview

Front of the dealership responsibility in greeting customers, answering the telephone, transferring calls, and taking messages for all dealership personnel. Administrative duties will include typing letters, working with spreadsheet data, and filing.  Must demonstrate excellent multi-tasking abilities. Assists with marketing events and promotion activities, consistent with the goals and objectives of the organization and as assigned by the marketing manager or general manager.
 
Key Result Areas 

  • Customer Service
  • Administration

Major Duties and Responsibilities 
 

1) Customer Service
 
  • Provide courteous, prompt and accurate telephone answering service for all dealership personnel.  Handle telephone transactions quickly and courteously.
  • Welcome customers.  Serve as the first line of communication with walk-in customers, clients, partners and event participants.
  • Maintain a count of men and women for the Customer Count spreadsheet, tracking weather and daily traffic.
  • Make popcorn for the dealership guests each day.  Clean the popcorn machine at the end of the day.
  • Maintain a professional image of the company at all times by handling customer requests and/or complaints reasonably, showing empathy and a positive attitude, and demonstrating our commitment to a positive customer experience.
2) Administration
 
  • Provide high quality assistance to dealership personnel to ensure a smooth and productive environment.
  • Prepare letters, reports, spreadsheets, flyers, etc. using Microsoft Office software.
  • Route mail and front end deliveries to appropriate dealership personnel.
3) Marketing
 
  • Maintain marketing calendars, in-store advertising and “Save the Date” flyers for desk and distribution internally/externally.
  • Design event flyers and other advertisements.
  • Post photos for daily Facebook postings of daily retail item, daily bike photo, etc. 
  • Learn, maintain and update the LED sign with upcoming events and messages.
  • Other duties as assigned by the Marketing Manager or General Manager.
4) Other Duties
 
  • As assigned.

Supervisory Responsibilities 

  • No Supervisory Responsibilities

 Commitments 

  • Treat all employees and customers fairly, courteously, and with dignity.
  • Model superior customer service behavior for all personnel by maintaining positive relationships with our customers, other employees, supervisor and GM.
  • Augusta Harley-Davidson is the first priority; employee may not represent another business, non-profit, or social club while representing Augusta Harley-Davidson.

 
Qualifications & Job Requirements 

  • Ability to get along with a broad customer base.
  • Experience with front end reception duties; good phone skills
  • Extraordinary written and verbal communication skills with superior organizational skills.
  • Self-starter capable of performing tasks as assigned with minimal instruction.
  • Works well in a fast-paced environment; able to juggle multiple projects at once.
  • A person with a strong work ethic, professional demeanor with good relationship skills.
  • Proficient in Microsoft Word, Excel, Publisher and Outlook; internet proficiency including Facebook.
  • Valid driver’s license and an acceptable driving record are required.
  • Must be able to work a flexible schedule; holidays, nights and weekends will be required.

 
Physical Demands 

  • Frequently works on a computer or doing other “close vision” work.
  • Sitting at a desk for long periods of time.