Overview
Position Purpose
Create an inviting and positive experience for every visitor to the dealership. Generate and maintain customer repair orders with consistent customer interaction.
Education/Experience
1-2 years of industry experience in a service or hard parts sales capacity preferred
High School diploma or GED preferred
Familiarity in using a dealer management system like Lightspeed, DX1, or Lizzy preferred
Familiarity in the use and value of a customer management system preferred
In-depth understanding of the cruiser, off-road, sport performance market and demographic preferred
Job Requirements/Skills
Strong communication skills
Strong Organizational skills
Computer literacy
Team player for achieving company goals and vision
Ability to remain calm under pressure
Superb people skills
Motorcycle endorsement on a valid driver’s license required
Essential Functions
Secure all information required for a repair order.
a) Customer information
b) Unit information
c) Photos of unit during write-up
d) Correspondence with customer recorded in DMS/CRM
e) Schedule ALL work regardless of parts availability
f) Record ALL “customer stated” notes
g) Upsell using information gained from the customer
h) Obtain signatures where appropriate
i) Provide at least a price range for the work to be performed and a time estimate
Compensation
· Salary commensurate with experience
· Healthcare plan
· Company-paid dental plan
· Company-paid vision plan
· Retirement plan with 3% company match
· 10 days PTO
· Employee purchase plans for bikes, parts, and gear
About Pitt Cycles
Pitt Cycles is the fastest growing full-service dealership in the Pittsburgh area with Indian, Triumph, KTM, Royal Enfield under one roof. Sharing a parking lot with a live music venue/restaurant brings folks interested in our products right to our door!
Created in 2017, the owners of Pitt Cycles strive to create a dealership that is driven to provide the customer the ultimate positive experience each time they visit the store. It was determined an atmosphere that provided security, advancement potential, training, fun as well as fostering a positive, caring workplace relationships for its employees was essential as the basis for an exceptional customer experience.
