H-D Service Technician

Overview

Pig Trail Harley-Davidson is a family owned and customer friendly Harley-Davidson dealership.  We are located in Northwest Arkansas which is a great place to live, ride and grow!

What separates us:

• Authentic family owned culture (life happens and we support our team!)
• We sell over 1000 motorcycles a year creating huge billable hour opportunities for our service technicians
• Scenic motorcycle riding that drives travelers to our destination dealership year round creating service needs for travelers
• Bikes Blues and BBQ rally
• Exciting area to live and grow!

Key Responsibilities:

• Maintaining and repairing Harley- Davidson motorcycles

• Ability to properly diagnose malfunctions

• Installing parts & accessories as requested by customers

• Performance work / Dyno tuning as requested

• Maintaining clean & organized work environment Key Result Areas

• Efficiency

• Customer Satisfaction & Quality Efficiency

• Provide prompt, dependable, high quality, vehicle service to (internal & external) customers

• Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.

• Maintain productivity (time spent working on billable jobs) as close to 100% as possible.

• Accept work assignments from Service Writer / Manager.

• Keep work area as clean as possible and assist others with maintaining shop cleanliness.

• Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.

• Determine/Verify items needed and correct part numbers. Customer Satisfaction

• Request parts for the job as early as possible when needs become known.

• Perform service, repair, and customization work in accordance to factory specifications.

• Assist Service Writer/Dispatcher, when requested with communication with customers, test riding, or any other issue which will help ensure customer satisfaction.

• Notify Service Writer/Dispatcher of additional work needed or any delay in expected completion as soon as they become known so that the customer may be contacted and notified of the delay.

• After job is finished ensure proper completion of paperwork (i.e. tech notes on RO).

• Minimize come-backs and deal with them promptly and satisfactorily when they do occur.

• Take all necessary precautions to ensure that all vehicles on the premise are secure and safe from damage and that all potential issues or hazards are brought to the immediate attention of the Service Management.

 

Qualifications & Job Requirements:

• MMI Certificate

• Dyno Tuning experience

• Motorcycle endorsement required

• 2 years dealership experience repairing Harley-Davidson motorcycles

• Great work ethic

• Team player

• Enjoys establishing extended goals and exceeding them

• Ability to manage time effectively Benefits:

• Employee discounts

• 401K through Empower Retirement

• United Health Care Insurance

• Guardian Vision and Dental Insurance

• Voluntary Short and Long-Term Disability from Mutual of Omaha

• Voluntary Accident and Critical Illness insurance from Assurant

• Health Savings Account

• Basic Life and AD&D Insurance