Overview

Open Road Harley-Davidson is looking for a person who has a passion for Harley-Davidson, is willing to learn, has good communication skills, loves to ride and a willingness to help people learn how to meet their needs and wants.

The Parts Associate/Lead  assists customers for all their parts and accessories needs.

Job Responsibilities:

  • Provide excellent customer service to all of the dealership’s customers.
  • Assist Parts and Accessories/Service Manager with attaining retail sales and profitability plans in Parts and Accessories.
  • Greet customers immediately, in a courteous and friendly manner.
  • Develop and share knowledge of all Parts and Accessories merchandise, parts history, and motorcycle service.
  • Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
  • Handle telephone transactions quickly, and courteously.
  • Point out any sales, specials, new merchandise and offer additional product that may compliment the customer purchase.
  • Assist customers with determination of Parts and Accessories required and research merchandise in catalogs when needed.
  • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
  • Maintain cleanliness of P&A department and keep inventory neatly stacked and orderly.
  • Complete all training programs and their related tests and all other Harley-Davidson dealer required training programs by appropriate deadlines.
  • Computer experience required.

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Experience is preferred, but not required. Training is provided!