Fixed Operations Director
The OCTANE OUTLET of Middletown is currently accepting applications for our Fixed Operations Director. Applicant will oversee the day-to-day operations for both the service & parts departments. You will be responsible for the reputation, efficiency, and profitability of these departments. As with all dealership positions, the fixed operations director is expected to uphold the highest ethical standards.
The duties will include, but not limited to:
· Preparing an annual operating budget, goals and objectives for each department and monitoring the departments’ performance.
· Directing the hiring and training of personal for the departments.
· Working with department managers to improve profitability and efficiency.
· Creating and maintaining a positive relationship with customers, ensuring that department staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business.
· Working directly with customers and warranty clerks to administer warranty claims, as well as understanding and applying warranty guidelines.
· Creating dealership service and pricing policies for approval by the general manager.
· Ensuring that service repairs are performed efficiently and correctly by conducting spot checks on jobs.
Previous experience as service/parts dept manager is recommended along with the ability to work flexible hours.
Applicant must have strong leadership and organizational skills. Strong communication skills are required to work with customers, employees, and vendors. Managers are also required to maintain the profitability of their department while controlling expenses and maintaining customer satisfaction.
The OCTANE OUTLET of Middletown is a multi-line metric dealership carrying Honda, Yamaha, Kawasaki, Suzuki, BRP, Polaris & slingshot. Dealership recently moved into a climate controlled 92,000+ sqft facility with 20,000 sqft dedicated to service ops and 15,000 sqft dedicated to parts.
Industry leading pay structure including relocation allowance, salary & commission based on experience.
About Octane Outlet
Welcome to The Octane Outlet where we "Fuel Your Passion"