If you’re looking for a career with a purpose—keep reading.
Do you have what it takes to work on our team at one of Metro Atlanta’s Best Places to Work? We’re looking for men and women with a passion for Motorsports.We live to compete. We feed off of it and it pushes us to be better. We only play to win! If this sounds like you then Mountain Motorsports could be a great fit.
And by the way, we’re not stuffy and corporate around here. We protect our culture and provide a fun but safe work environment. Because of that, we offer perks and benefits such as . . .
Health Insurance Wellness Program Company Paid Life Insurance Paid Vacation Employee discounts 401 K ……and more
If you want to work with amazing people in a culture where we recognize each other’s wins and celebrate together often and also with one awesome Holiday party to recognize achievements then what are you waiting for? Apply today.
PURPOSE OF THE POSITION: Service Advisors are the sales force of the Service department. They handle all customer transactions from start to finish while striving to achieve department and personal goals while providing excellent customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Understand and reinforce the Mountain Motorsports mission statement. Greatly exceed expectations. We do the unexpected, we achieve excellence through teamwork and we constantly improve.
Every morning print open RO report and contact clients about their status. THESE CALLS ARE CRITICAL TO YOUR SUCCESS and the client’s satisfaction with their service experience.
Document every call and conversation with clients in Lightspeed notes.
Greet clients promptly with a demeanor that builds rapport whether it is face to face or via phone.
Maintain an average of 3.0 hours per RO
Maintain an average of 5 days or less pickup time on completed ROs
Responsible for completing all OEM related training within 30 days of hire and any new modules within 3 days of being assigned by a manager
Responsible for handling all forms of customer transactions including but not limited to phone, in person, email, text.
Ensure write up documentation as detailed as possible. Use the client’s exact words.
Make a separate labor line for each client concern
Document in Lightspeed any notes for technicians that will relay client’s requests, info or monetary authorization given for any work
Ensure all necessary parts and labor are accurately notated on the repair order
Ensure any parts that have been requested are sold. Pay attention to ensure no stock items are special ordered.
Assist techs in obtaining any needed service items
Observe shop activity to ensure prompt follow up for authorizations on jobs, to inform clients of unit readiness and/or to ensure all job promised timelines are on track.
Process point of sale transactions (i.e. taking cash, credit cards, checks, gift cards and any other form of payment) with accuracy according to company policy
Ensure all clients receive the highest level of customer service by communicating effectively via face to face, email, text etc.
Understand and track daily, weekly and monthly goals
Retain a 93% CSI average for all reporting OEMs (Yamaha, BRP and Kawasaki)
Train on sales techniques
Understand common objections to purchases and how to overcome them
Understand how to effectively present PPM on a sales Poker walk
Assist in maintaining a clean department. Vacuuming, mopping, dusting and anything else that may be required to keep the department looking its best
Complete all paperwork accurately and timely
Nightly ensure all doors are locked (roll-up or man doors), ensure pressure washer hoses are brought in and turn off any compressors.
Nightly ensure all keys are pulled from outside units
Nightly bring any outside units back inside
**MOST IMPORTANT Nightly task: Line yourself up for success for the following day! Reprint your RO list to see if any status changes have been made (i.e. if a customer needs to be called for authorization, pick up, or just to touch base to inform them we are still waiting on parts etc.)
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Language Skills to include the ability to read, analyze, and interpret documents. Ability to make effective and persuasive speeches and presentations to clients.
Reasoning Ability to define problems, collect data, establish facts and draw valid conclusions.
Regular Attendance is required during store hours to process sales, greet customers, assist in merchandising and maintain the department.
Education Requirements 2 years related experience and/or training.
Written Communication to include basic computer knowledge i.e. typing and the use of scheduling systems
Frequent standing, walking and sitting.
Continuous oral communication.
Continuous hearing at a conversational level.
Frequent telephone and computer usage.
Working under deadlines.
Occasional lifting of up to 50+lbs.
Frequent pushing of up to 100+ lbs.
Occasional exposure to changes in temperature and humidity.
Frequent working with and around others.
Occasional work around mechanical parts.
Occasional exposure to hazardous chemicals.
Occasional work around moving objects, (including dogs and other service animals).
Noise level is low to high.
About Mountain Motorsports
Mountain Motorsports is a company built around one simple principle: Greatly Exceed Expectations.
At our core, we are a deeply passionate and competitive team of people. Mountain Motorsports began as and remains to this day a family owned and operated business. Our company was founded in 1999 by lifelong friends Ryan Hardwick and Justin Price. Our first location opened as a single-line Honda dealership in Sevierville, Tennessee, and since then we have grown into one of the largest powersport dealership groups in the nation. We currently own and operate nine dealerships, two are located in East Tennessee , five surround the city of Atlanta, GA and two in Alabama.
At Mountain Motorsports, we continuously strive to be leaders in our industry. We do this though building long lasting relationships with our customers, by thoroughly training and serving our team members, and by being the powersports sales, service and special event center of our communities. We believe in reinvesting into our people and our dealerships. In fact, in early 2016 one of our longest standing management team members, Robert Ross, became an equity owner of our business.
We are most proud of the fact that we employee a team of over 200 amazing and driven people, as well as represent 12 of the world's leading brands of motorcycles, ATV's, utility vehicles and personal watercrafts.