Overview

Salary Range: $27,000 to $32,000 - commission and bonus eligible

REPORTS TO:  Dealership General Manager
LOCATION:  MotoSport Dealership, 5120 Peters Creek Rd, Roanoke, VA 24019
SCHEDULE:  Sundays & Mondays Off
PAY GRADE: Salary
COMPENSATION RANGE:  $27,000 – $32,000 per year, commission and bonus eligible

Click here to visit MotoSport Roanoke Dealership website

SUMMARY:  
The MotoSport Roanoke Dealership Customer Service Specialist plays a crucial role in ensuring customer satisfaction and dealership efficiency. This role involves proactive communication with customers, follow-up on leads, assisting with social media, and maintaining accurate records. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for powersports.

RESPONSIBILITIES: 

  • Thank You Follow-Up Calls: Make 2–3 day follow-up calls to customers to ensure satisfaction, confirm appointments, and address any concerns
  • Lead Follow-Up: Follow up on leads to set appointments after 7-10 days of initial contact, addressing any questions or concerns and setting appointments for sales opportunities
  • Post-Sale and Service Follow-Up: Call customers after a sale or service appointment to ensure satisfaction, inform them about incoming surveys, and stress the importance of a perfect survey
  • Social Media Assistance: Help with creating and posting content on Facebook and Instagram to promote dealership events and products
  • Inventory Management: Assist with entering inventory and perform audits to verify accuracy in Lightspeed, website, and cycle trader
  • Sales Support: Maintain a sales license and complete manufacturer training to back up sales staff when needed.
  • Back-Up Finance & Insurance Department: Cover finance and insurance duties when needed, including processing DMV and warranty registrations

QUALIFICATIONS: 

  • High school diploma or equivalent
  • Previous customer service experience, preferably in a dealership setting
  • Strong communication and interpersonal skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Knowledge of powersports vehicles and equipment preferred

PHYSICAL DEMANDS, VISUAL ACUITY & WORKING ENVIRONMENT: 

  • The noise level in the work environment is occasionally loud
  • Ability to lift up to 50 lbs.
  • May be required to push and/or balance a 600 lb.+ recreational vehicle
  • Ability to use keyboard and computer for extended length of time
  • The ability to spend majority of day on your feet

Working Conditions: The Customer Service Specialist may potentially be exposed to:

  • Battery acid
  • Gasoline
  • Chemical cleaning materials, or
  • Other toxic materials commonly found in a motor vehicle place of business

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ABOUT MOTOSPORT ROANOKE:
Our mission is clear: We exist to ensure powersports enthusiasts never miss a ride.  MotoSport Roanoke is proud to be part of MotoSport.com.  MotoSport.com is more than a powersports company.  We are a gathering of power sports devotees who ride and wrench like there’s no tomorrow… just like our customers. Because we‘re living the moto life, we make sure that we have the right parts and gear for you – whoever you are.  But we wouldn’t be that different from the other guys if we just had a ton of stuff, would we?  So we’ll do you one better: here at MotoSport.com we have a wealth of expert knowledge that comes from experience.  That means our customers get the right parts and gear every time, and we go above and beyond to get it there in time.  At the end of it all, we strive to make people (who aren’t that different from us) happy and satisfied… after all, we know what it’s like to be passionate about powersports, so who better to bring that enthusiasm to life than MotoSport?

We take this concept seriously, both personally and professionally, which for employees translates to careers with growth potential and the ability to take ownership and make an impact daily. Perks such as an excellent gear discount, an annual summer Adventure Contest, summer barbecues, and a pet-friendly, hybrid office culture office make for a fun work environment. MotoSport employees will have the benefit of working with colleagues who are passionate about their careers as well as the outdoors. Benefits include annual bonus eligibility, medical, dental, vision, and disability & life insurance, paid parental leave, 401(k) matching, and Flexible Spending Accounts.

About MotoSport

Our mission is clear: We exist to ensure powersports enthusiasts never miss a ride.

MotoSport Roanoke is proud to be part of MotoSport.com.  MotoSport.com is more than a powersports company.  We are a gathering of power sports devotees who ride and wrench like there’s no tomorrow… just like our customers.  Because we‘re living the moto life, we make sure that we have the right parts and gear for you – whoever you are.  But we wouldn’t be that different from the other guys if we just had a ton of stuff, would we?  So we’ll do you one better: here at MotoSport.com we have a wealth of expert knowledge that comes from experience.  That means our customers get the right parts and gear every time, and we go above and beyond to get it there in time.  At the end of it all, we strive to make people (who aren’t that different from us) happy and satisfied… after all, we know what it’s like to be passionate about powersports, so who better to bring that enthusiasm to life than MotoSport?

We take this concept seriously, both personally and professionally, which for employees translates to careers with growth potential and the ability to take ownership and make an impact daily. Perks such as an excellent gear discount, an annual summer Adventure Contest, summer barbecues, and a pet-friendly, hybrid office culture office make for a fun work environment. MotoSport employees will have the benefit of working with colleagues who are passionate about their careers as well as the outdoors. Benefits include annual bonus eligibility, medical, dental, vision, and disability & life insurance, paid parental leave, 401(k) matching, and Flexible Spending Accounts.