Overview

Are you a finance professional with a passion for Harley-Davidson and the ability to provide exceptional customer service? Do you have experience working in the automotive or powersports industry and a thorough understanding of financing and lending practices?

 

Momentum Harley Davidson is seeking a Finance Manager to join our team! As a Finance Manager, you’ll be responsible for working closely with our sales team and customers to provide financing and insurance solutions that meet their needs and budget. You’ll have a deep understanding of lending practices, credit scoring, and loan origination, and will be able to provide expert advice to our customers.

 

You’ll be responsible for maintaining accurate financial records, analyzing data to identify areas for improvement, and developing and implementing strategies to maximize revenue and profitability. You’ll work in a fun and dynamic environment, surrounded by other Harley enthusiasts who share your passion for the open road and the thrill of the ride.

 

At Momentum Harley Davidson, we’re committed to helping you achieve your career goals. We offer ongoing training and development opportunities, competitive compensation packages, and a supportive work environment where you can grow and thrive. Whether you’re looking to advance within our organization or pursue a career in another area of the Harley-Davidson family, we’re here to help you succeed.

 

If you’re a customer service-oriented individual with a passion for Harley-Davidson and a deep understanding of financing and lending practices, we want to hear from you! Join the Momentum Harley Davidson team as a Finance Manager and start your journey towards a fulfilling and exciting career today!

 

Major Duties and Responsibilities

1) Business Office Operations

Oversee and direct the business office operational activities related to providing finance, insurance, and extended service programs.
Produce acceptable levels of revenue and profits for the dealership by selling finance, insurance, and extended service programs to new and used motorcycle customers.
Cross-sell parts, accessories, and ready-to-ride products to customers.
Establish and maintain good working relationships with several finance sources, factory and otherwise.
Actively recruit and maintain a strong market base for the providing of available finance and Insurance products. Pro-actively use sales techniques.
Analyze departmental activities and practices effective problem solving techniques.
Employ a system of responsible accounting, including budget and internal controls. Set monthly sales objectives and attain goals. Provide with reports, as requested.
Pursue a continuing program of formal and informal education in the area of expertise to maintain, strengthen and broaden service. Belong to (or join) any relevant associations.
Submit paperwork to and obtain approval from finance sources on all finance deals.
Set up finance forecasting in conjunction with the sales department forecasting to achieve a desired percent of penetration and income. This is to be done on both a monthly and an annual basis.
Maintain files of active insurance and financial agencies. Maintain a Finance and Insurance logbook. Prepare monthly penetration reports on finance penetration.
Establish and maintain procedures to ensure timely and proper completion of all sales related paperwork. Also check all paperwork for correct title, line information, taxes, errors, etc.
Handle all rate quotations.
2) Maintain A Collaborative Working Relationship with Other Dealership Departments

Act as a liaison to all departments in matters concerning Finance and Insurance.
Assist and support overall company policies and procedures and support the dealers philosophy.
Able to work cross-functionally with all departments, with an emphasis on the Sales Department and Service Manager.
Provide supplemental assistance to a sales person in the Motorcycle Sales Department. Work in conjunction with the sales team.
3) Customer Service

Ensure high levels of Customer Service.
Motivate entire staff to assure quality customer service to all clients.
Maintain a quality assessment and improvement program to assure high quality service to all customers. Institute and employ a feature / benefit selling methodology so that all customers receive consistence treatment.
Ensure that the delivery of any new or used motorcycle is and “EVENT” that will endear customer to the dealership.
Contact customers using mailing lists, tickler files, and personal follow-up to encourage additional sales and ensure customer satisfaction.
Demonstrate commitment to the dealership’s philosophy of quality service to all customers and acts as a role model to other dealership employees.
Be able to handle customer complaints quickly and courteously, demonstrating empathy, a positive attitude, and our commitment to “making things right”.

 

Supervisory Responsibilities

Set up and maintain an adequate program which will ensure a 100% turnover ratio to the Business Manager or F&I department.
Ability to effectively supervise professional and non-professional personnel.
Ability to make strong independent decisions and the demonstrated ability to learn quickly.
Be the example to department employees and other dealership personnel by appearance, attendance, being on time for work, and open to flexible scheduling.
Establish and maintain an efficient, organized, clean and professional business office.
Responsible for informing the entire dealership staff of any new programs or promotions relative to F&I. Also develop promotional campaigns in conjunction with other departments.
Commitments

Treat all employees and customers fairly, courteously, and with dignity.
Be prompt and available for flexible scheduling.
Be honest and fair in all business dealings.
Meet or exceed sales quotas on a regular basis.
Continually learn more about the products and services you sell. Attend training sessions to keep current with F&I sales techniques and other sales department issues.

 

Qualifications & Job Requirements

Must have the ability to get along with a wide customer base.
Excellent communication skills and demonstrated “closing skills”.
Knowledge and experience with sales of F&I products, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
Computer literate with typing skills and open to learning new software and computer programs.
Able to work effectively and courteously over the phone.