Overview

Milwaukee Powersports is looking for a highly motivated and experience service manager. If you’re ready to take charge and lead a busy, and expanding service department then THIS IS THE JOB FOR YOU! We’re looking for the best of the best to join our company. We have and service a full line up of motorcycles, ATVs, SXS, personal watercrafts and snowmobiles at our power sport dealership, in Oak Creek, WI. 2021 will be our best year yet and we’re multiplying our team of FULL-TIME Service Manager immediately!

Candidates must have motorcycle or auto service operations experience with proven leadership and ability to run a shop with a high level of quality output and customer satisfaction. The Service Manager will be responsible for achieving maximum profitability of the service department while focusing on customer retention. To achieve this, he or she must effectively lead and manage personnel; have a strong knowledge of the service market, and possess an in-depth understanding of how the service department affects other departments’ numbers and processes.

Major Duties and Responsibilities:

·       Ensure smooth and profitable operation of service department.

·       Able to effectively manage both people and processes

·       Manage front end service adviser staff

·       Manage proactive follow-up with current and previous customers

·       Oversee proper dispatching of work to technicians

·       Monitor, interpret and evaluate reporting for technician productivity

·       Provide oversight to service advisers on their performance in key metrics

·       Hire, direct, assist, and motivate department personnel to achieve maximum productivity, efficiency and profitability

·       Lead continuous improvement efforts that support annual goals for service and cost control

·       Maintain a high degree of customer satisfaction with the ability to handle customer complaints

 

Qualifications & Job Requirements:

-Experience as a service adviser or service manager

-Experience with Lightspeed EVO a plus

-Current, valid motorcycle license

-Motorcycle background preferred but not required

-Powersports enthusiast preferred

– Possess sound judgment and decision making ability

Key Areas:
– CSI and customer retention
– Technician Production
– Service drive efficiency and follow up
– Support of motorcycle sales

COMPENSATION & BENEFITS:

Salary and Commission based on experience

Competitive package including health insurance, dental insurance, life insurance, etc

Send cover letter & resume, letting us know why you are the perfect candidate for this position to Dave@milwaukeeps.com