Overview

Mike’s Famous Harley-Davidson is an industry leader and one of the largest dealerships in the New England area. Twenty-six year Harley-Davidson® dealership owner is a seeking an Experienced General Manager in the Motorcycle/Automotive Industry.

Major Duties and Responsibilities

1)            Management

•    Oversees, manages, provides direction and coordination for all areas of the operation of the dealership.

•    Establishes and communicates operating policies and procedures for dealership.

•    Balances the demands of employees, suppliers, customers, owners, and community.

•    Ensures departments maintain budgeted revenue and expense objectives.

•    Maintains records, controls and requests reports from subordinates to evaluate dealership performance.

·      Responsible for maximizing return on investment and profit and loss.

·      Has direct responsibility for managing and controlling company assets.

·      Managing and developing employees for future growth.

·      Holds department managers accountable for established monthly and annual objectives and financial goals.

·      Approval of all major departmental expenditures.

·      Development and implementation of marketing plans for both short-term and long-term growth

·      In collaboration with the Dealer Principal, makes recommendations/changes to the operating plan and related budgets.

2)        Customer Service

·      Responsible for customer and/or employee fulfillment.

·      Greets customers in a courteous and friendly manner.

·      Handles customer complaints reasonably, showing empathy and a positive attitude.

Supervisory Responsibilities

·      Sets policies, procedures and processes for dealership.

·      Coaches, counsels and evaluates direct reports.

·      Manages recruitment, interviewing, hiring and termination of staff.

·      Conducts performance reviews on a regular basis for direct reports.

·      Sets and/or approves compensation plans for dealership employees.

·      Provides appropriate training for management team to have the skills to do their job.  (seminars, sales training, technical training, etc.)

·      Holds management accountable for leading their people.

·      Delegates responsibility to managers as needed.

·      Manages conflicts between departments and individuals within the dealership.

Commitments

·      Models superior customer service behavior by demonstrating positive relationships with customers and employees.

·      Is honest and fair in all business dealings.

·      Treats all employees and customers fairly, courteously, and with dignity.

·      Sets the tone for working relationships within the dealership.

Qualifications & Job Requirements

·      Seven years or more of progressive dealership management experience.

·      Demonstrated ability to manage all financial and management aspects of a

profitable business.

·      Demonstrated ability to hire, manage, and retain quality employees.

·      Preferred knowledge and experience with sales of Harley-Davidson® motorcycles and other products sold by the dealership.

 

 

About Mike's Famous Harley-Davidson

Mike's Famous Harley-Davidson is an Award Winning Dealership! Come be a part of our family in our 55,000 square foot facility.