Overview

Midwest multi-line dealership is now accepting resumes for Service Manager Position, IMMEDIATE OPENING. Applicant must be able to able work independently and need little supervision. We are NOT looking for someone to train, rather someone who HAS AND CAN run the entire dept. consisting of 2 service writers and as many as 5 techs. Applicant must be able to “run the herd” as we are a very active & busy dealership. BRP is a big part of our business any history with BRP is a definite plus..

Dealership is located in a prime market area that has been experiencing solid growth coupled with easy access to major highways.

We offer a competitive salary plus commission & paid vacations as well as relocation allowance.

QUALIFICATIONS:
Minimum 5 years motorcycle dealership experience.
Mechanical knowledge and experience with motorcycles.
Must have a valid motorcycle endorsement
Computer skills are a must.
Strong customer service and communications skills
Experience with Lightspeed and CRM programs such as V-Sept is a plus.
Have great attention to details
Ability to lift materials and perform light physical tasks

DUTIES:
Manage department with a high degree of customer satisfaction while maintaining profitability.
Estimate costs and completion times at the point of sale. Communicate them CLEARLY to the customer.
Assign jobs to technicians while following a schedule.
Assist techs as needed.
Notify customer with changes, additional work needed, or completion of work order.
Communicate with OEM’s for warranty approval as needed.
File warranty claims in a timely manner.
Handle customer complaints quickly, with understanding, and with a positive attitude to demonstrate our customer commitment.
Produce technician efficiency reports.
Input on dept promotions and advertising.