· Supervise and work closely with service and parts departments with effort to maximize profitability, customer satisfaction and employee success.
· Forecast monthly/quarterly sales goals and objectives for service and parts departments and implement and review processes regularly to meet them; conduct managers’ meetings at scheduled intervals; Review open repair orders weekly for appropriateness.
· Effectively communicate with and report to owners and executives on department performance, key decisions and general operations.
· Manage departments’ personnel functions including measuring, evaluating performance, recognizing achievements and terminations. Ensure the department managers are training and supervising employees for optimum effectiveness. Forge teamwork culture among departments.
Maintain high-quality service repairs and minimizes comebacks; Conduct periodic spot checks of completed jobs for thoroughness and quality.
· Oversee and implement inventory stocking strategies for maximum efficiency; Monitor annual physical and periodic cycle counts of parts inventory to minimize loss of parts; enforce a policy on the special ordering of parts.
· Work with executives on each departments’ cost-effective advertising programs and merchandising strategies.
· Responsible for all proper record retention and making sure it meets company, OEM and legal requirements; Help resolve customer complaints that management has not been able to resolve; Assist with managing workers’ compensation claims.
· Develop financial reporting for clear and efficient interpretation of financial data of all aspects of fix ops departments.
· Recruit, train, coach, motivate and monitor performances of managers and key staff; Fosters professional employee development and coordinates with department managers to determine need for advanced training.
· Maintain a safe work environment as well as a professional appearance.
· Establish and maintain a great working relationship with OEM reps.
· Any other tasks deemed by owner and executives.
About McKibben Powersports
We are looking to take over the Powersports industry by creating the most successful team Florida has seen! We create a fun and alive atmosphere while dishing out the utmost customer service experience. Come join the fun!