Overview

Summary Description

Repair, customize, maintain or overhaul both customer and dealer owned motorcycles as close to the allotted time schedule as possible with excellent quality

Major Duties and Responsibilities

Provide prompt, dependable, high quality motorcycle service

Continually improve in efficiency and skill

Maintain productivity as close to 100% as possible

Accept work assignments from Service Manager

Request parts for the job as early as possible

Perform service, repair and customization work in accordance to factory specifications

Assist Service Writers when requested with communication with customers, test riding motorcycles or any other issue which will help ensure customer satisfaction

Notify Service Manager/Writer of additional work needed or any delays in expected completion as soon as they become known so the customer may be contacted and notify of the delay

After a job is finished ensure proper completion and filling of paperwork

Keep work areas clean and assist others with maintaining shop cleanliness

Maintain technical (PHD and other) qualifications by completing and necessary training programs assigned to you by the Service Manager

Customer Service

Minimize come-backs and deal with them promptly and satisfactorily when they do occur

Keep customer’s motorcycle cleaner then when it was dropped off

Other Duties (could include)

Assist with new motorcycle unloading and set-up

Wash motorcycles, ensuring that they are cleaner than when they came in

Delivery and pick-up customer and dealership motorcycles

Ensure shop and building are clean and free of trash

Qualifications & Job Requirements

Completion of factory authorized training program such as MMI or equivalent work experience

Current valid Driver’s License (Motorcycle endorsement a plus)

Must pass a background check

Service Technicians need booth basic and special tools to properly diagnose and service our products and these are not supplied by Roughneck Harley Davidson

Physical Demands

The noise level in the shop is usually loud

Frequently required to bend, stoop, crouch, reach, handle tools and lift 50lbs or more

Frequently requires the ability to balance and push a motorcycle

Working Conditions

Frequently works around moving mechanical parts

Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motorcycle service department

Occasionally exposed to exhaust fumes or other airborne particles

Commitments

Treat all team members and customers fairly, courteously and with dignity

Model superior customer service behavior for all interactions with customers and other team members

Be prompt and available for flexible scheduling

Maintain up to date technical qualifications (PHD and others) by completing all training programs assigned by the Service Manager

Job Type: Full-time

Experience:

Service Technician: 1 year (Preferred)
License:

TX (Preferred)
Benefits offered:

Paid time off
Health insurance
Dental insurance
Other types of insurance
Retirement benefits or accounts
Education assistance or tuition reimbursement

About Lumberjack Harley-Davidson

East Texas is a special part of Texas, also known as the ‘piney woods wonderland.’

Lumberjack H-D is located in beautiful Nacogdoches, the oldest town in Texas. ‘Walking in the footprints of history. You will enjoy antique shopping, restaurants, family owned businesses and nature walks through the largest azalea gardens of Texas.

East TX is home to some of the best hunting and fishing experiences in Texas, along with beautiful country roads for motorcycle riding.