Job Description:

Loess Hills Harley-Davidson is one of the fastest growing dealerships in the Midwest. We have a passion for motorcycling and Harley-Davidsons. We have a busy and productive service shop and are seeking an ambitious and friendly full-time/year-round technician. We are a full service dealer for Harley-Davidson.

Summary Description

Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.

Major Duties and Responsibilities

1) Service Department Operations

  • Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
  • Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.
  • Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
  • Accept work assignments from Service Writer/Manager.
  • Request parts for the job as early as possible when needs become known.
  • Perform service, repair and customization work in accordance to factory specifications.
  • Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction.
  • Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
  • After job is finished ensure proper completion and filing of paperwork.
  • Keep work areas as clean as possible and assist others with maintaining shop cleanliness.
  • Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.

2) Customer Service

  • Minimize come-backs and deal with them promptly and satisfactorily when they do occur.
  • Keep customers’ vehicle cleaner than when it was dropped off.
  • Follow up, follow up, and follow up!

3) Abilities required:

  • Interact with co-workers, management and a broad customer base;
  • Assign jobs to technicians based on skill level and current resource utilization;
  • Bend, stoop, crouch, reach, handle tools;
  • Lift 50+ pounds of material;
  • Balance and push a 500+ pound vehicle;
  • Organized;
  • Manage time effectively;

4) Personal attributes:

  • Be honest & trust worthy;
  • Be respectful;
  • Be flexible;
  • Demonstrate sound work ethics;
  • Take pride in your work.

About Loess Hills Harley-Davidson

Loess Hills Harley-Davidson is your new Harley destination. You’ll be in hog heaven when you see our 30,000 square foot facility, full of a large selection of new Harley-Davidson bikes, accessories, and top-of-the-line clothing. If you’re in the market for a used bike, we can help you find the perfect pre-owned ride. Plus we take all trades...if it has a title and wheels, we can make you a deal! And if it’s service you’re after, stop in and see one of our service writers, they’ll get you back on the road in no time. Visit Loess Hills Harley-Davidson for bikes, maintenance and all of your Harley-Davidson gear. Your Home In The Hills, Loess Hills Harley-Davidson.