The Position: Customer Service/ Inside Sales Manager
Leatt®, located in Reno, NV. We create, innovate, design and manufacture whatever it takes to keep athletes living on the edge safer.
We get why you do what you do. We also get that chasing down the Thrill comes at a cost. So, we’ve got you covered. With an ever-evolving range of helmets, body armor, braces, guards, hydration systems, apparel – whatever it takes to keep the committed Thrill seeker safer.
Yours is a confidence game. And we’re in the business of making sure that you have the confidence and the equipment to push yourself faster, harder, and further than you thought you could go.
BECAUSE THAT’S WHERE THE THRILL LIES
Leatt has an immediate need for a Customer Service/ Inside Sales Manager who will act as the single point of accountability and leadership for the adherence to the company’s policies for all order entry, customer data, out-facing customer relations, out calling sales and dealer relations. This role oversees all Customer Service/ Inside Sales activities and employees, team onboarding, continued education, business process improvement, transaction integrity and efficiency of the Customer Service/ Inside Sales staff.
This is a full-time leadership position, 40 hours per week, Leatt Reno office based, where extensive mentoring and process monitoring/improvement is expected. Occasional extended hours could be possible. Normal working hours are Monday through Friday from 8am to approximately 5pm.
Our goal is to provide industry leading customer service and inspire confidence with excellent top selling safety products. This is a leadership position for someone with strong leadership, mentoring, organizational, time management, and conflict resolution skills.
Essential Duties & Responsibilities
*Manage, train, and monitor the CS/IS team who fields all incoming and outgoing dealer and consumer sales calls, inputs sales orders, and assists dealers and consumers with technical, service, and delivery issues with the end result of providing great customer service.
*Manage, train, and monitor the CS/IS team to respond to incoming dealer and consumer emails in a timely manner by providing information regarding technical and service issues, returns, rotations, exchanges, and warranties.
*Manage processing of Leatt’s dealer and consumer orders, and coordinate with Leatt’s Warehouse Manager on fulfillment to ensure orders are handled correctly, accurately and timely for customer satisfaction.
*Interface with related departments to problem solve complex dealer inquiries
*Support, train, coach and mentor the Inside Sales Team towards the achievement of their sales goals.
*Manage, train, and monitor the Inside Sales Team and Customer Service teams with respect to their knowledge of Leatt’s product offering.
*Be the go-to for adherence to Leatt’s policies and procedures.
*Have a forward-thinking perspective regarding Leatt’s policies, procedures, and systems, and work with Operations and *Development when necessary to collaborate on improvements.
*5 years Dealer Sales Support/Customer Service leadership experience, preferably in retail sales with an understanding and knowledge of the power-sports and/or bicycle industry, products, channels, and culture.
*Must have strong leadership, organizational, time management, and conflict resolution skill…showing confidence, solid decision making and problem-solving skills, while possessing a dynamic, positive, and fun can-do attitude.
*Must show the unwavering ability to effectively handle multiple staff inquiries questions, demands, and tasks all while leading a time to provide industry leading customer service, and goal exceeding inside sales support.
*Possess excellent computer skills (Microsoft applications, etc) and the ability to quickly learn and teach new technologies and order management / data entry systems including SAP and Magento.
*Must be able to maintain utmost confidentiality both inside and outside the company.
*Must be comfortable with cross-departmental communication with all levels.
*Extremely organized, reliable and detail oriented.
*Demonstrated success of proactively planning, setting priorities, executing, and delivering results.
*Demonstrated ability to identify both short- and long-range growth opportunities and execute plans to achieve them.
*Strong analytical and organizational skills.
*Ability to work independently as well as cross departmentally with an international team with minimal immediate supervision.
*Ability to mentor, manage and task a team.
*Creative thinking and problem solving.
*Exceptional attention to detail.
This job description may not be inclusive of the total scope of job functions to be performed. Duties and responsibilities may be added, deleted, or modified at any time.
Perks: Fun, energetic, positive work environment with a growing company. No cost to employee company sponsored health plan, 401k with match, reciprocal industry discounts.
Before you apply, please watch this short video about the origins of Leatt:
To apply, please submit your resume and cover letter to the link below or email@example.com .
No calls or drops-ins or inquiries please.
Leatt is an equal opportunity employer and will not discriminate against any employee or applicant based on age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status or any classification protected by federal, state, or local law.
We know why you do what you do. And we know that chasing down the Thrill comes at a cost. So, we’ve got you covered. With an ever-evolving range of helmets, body armor, braces, guards, hydration systems, apparel and whatever it takes to keep the Thrill seeker safe.
Yours is a confidence game. And we’re in the business of making sure that you have the confidence to push yourself faster, harder and further than you thought you could go.
Because that’s where the Thrill lies.