Overview

Are you a Harley-Davidson enthusiast who loves to help others enjoy the Harley-Davidson experience? This could be the job for you! We’re currently looking to staff our Service department with a Service Manager who is  genuine, upbeat, and energetic personality, who is self-motivated and driven to share Harley-Davidson with our guests!  This is your opportunity to join one of the most dynamic and fastest growing Harley-Davidson dealer groups in the USA.

SUMMARY
Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technician’s time is consistently sold to service customers.

DUTIES

Forecasts goals and objectives for the department and strives to meet them.
Hires, trains, motivates, counsels, and monitors the performance of all service department staff
Maintains reporting systems required by general management and the factory.
Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
Monitors technicians’ daily productivity reports and corresponding payroll records.
Establishes and maintains good working relationships with customers to encourage repeat and referral business.
Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
Handles customer complaints immediately and according to dealership’s guidelines.
Maintains safe work environment.
Maintains a professional appearance.

Requirements

MATHEMATICAL SKILLS
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver’s License
Benefits

Medical
Dental
Vision
Group Life Insurance (company paid)
Supplemental Life Insurance
Short-Term Disability
Long-Term Disability
Accident insurance
401(k)
Vacation and PTO