HD Master Technician

Overview

Salary Range: $30 - $35 / Hour

Position Summary:

Job Title ……………………. Harley Davidson Certified Service Technician –  Full Time
Department ………………… Service Department
Supervisor …………………. Service Manager
Pay Class/Status……………  HD Master (A Level Techs) Full Time Flat Rate. $30-$35 per billed hour. $10K sign on bonus/relocation assistance available to the right candidate

Summary Description:
Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.

Key Results Areas:
Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
Complete repair work within the scheduled or allotted time period whenever possible.  Continually improve this “efficiency” skill.
Minimize come-backs and deal with them promptly and satisfactorily when they do occur.
Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
Maintain clean efficient facilities.

Major Duties and Responsibilities:

Accept work assignments from Service Adviser/Manager.
Request parts for the job as early as possible when needs become known.
Perform service, repair, and customization work in accordance to factory specifications.
Notify Service Adviser/manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
Keep customers’ vehicle cleaner than when it was dropped off.
After job is finished ensure proper completion and filing of paperwork.
Keep work area as clean as possible and assist others with maintaining shop cleanliness.
Assist Service Adviser, when requested, with writing up work orders, communicating with customers, test riding, or any other issue which will help ensure customer satisfaction.
Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.
Other duties as assigned.
Supervisory Responsibilities – None
Qualifications:
Completion of factory authorized formal training programs such as MMI Service School or  equivalent work experience. (Vehicle Mechanics & Motorcycle Technicians)

Job Requirements:

Harley – Davidson Mater Qualification
Service Technicians need both basic and special tools to properly diagnose and service our products.
All Service Technicians are required to own a set of tools within 60 days of hire.

Physical Demands:

The noise level in the work environment is usually loud.
Requires the use of both hands.
Frequently required to bend, stoop, crouch, reach, handle tools and lift 40 lb. of material.
Occasionally requires the ability to balance and push a 600+ lb. motorcycle.

Working Conditions:

Frequently works near moving mechanical parts.
Is potentially exposed to battery acid, gasoline, chemical cleaning materials, exposed to exhaust fumes, other airborne particles,  or other ,materials commonly found in a motor vehicle service department.