Overview

TECHNICAL TRAINER & WARRANTY REPRESENTATIVE – KTM CANADA

KTM Canada, Inc. – a subsidiary of KTM AG, a global leader in the off-road motorcycle competition segment and developer and producer of street as well as off-road motorcycles – has an exciting opportunity for a Technical Trainer & Warranty Representative located in Chambly, Quebec.

Be part of a success story on two wheels and make your passion your profession. If for you, adrenaline and accomplishment can be transposed into all spheres of your life, welcome to your world! Join a group of likeminded enthusiasts to meet new challenges in a world full of opportunities. No matter what awaits you around the next bend, we support you and make you “READY TO RACE” for the next adventure.

SUMMARY

As a Technical Trainer & Warranty Representative, you will provide technical training to dealership staff, service technicians, and internal company personnel. This role involves developing training materials, conducting hands-on sessions, and processing warranty claims for various motorcycle brands. If you have a background in motorcycle mechanics, teaching, and a passion for two-wheelers, this is your chance to be part of an adventure!

KEY RESPONSIBILITIES:

·          Develop technical training curriculum and materials for motorcycle mechanics.

·          Conduct hands-on technical training sessions in a classroom setting for dealership technicians.

·          Train internal company staff on technical topics, new products, and technologies.

·          Administer warranty and parts claims, making informed decisions on requests.

·          Collaborate with North American technical service teams, customer service, and sales departments.

·          Perform mechanical work on internal vehicles, engines, and suspensions as needed.

·          Travel to technical training sessions in the USA and Austria.

·          Complete internal procedure and product trainings.

·          Assist other departments and performs other duties as assigned.

REQUIREMENTS:

·          Minimum five (5) years of experience in training and development with a technical/motorcycle focus.

·          Minimum five (5) years OEM/motorcycle industry experience.

·          Teaching background preferred.

·          Proficiency in Microsoft Office Suite.

·          Bilingual in French and English.

·          High school diploma required, bachelor’s degree or equivalent experience in a related field preferred.

·          Education and/or certification in motorcycle technical programs and training or teaching a plus.

SKILLS AND ABILITIES:

·          Superior written and oral presentation skills.

·          High technical knowledge and expertise in motorcycles (maintenance, mechanics, etc.).

·          Ability to teach in both classroom and workshop settings.

·          Strong customer service skills.

·          Excellent organizational and analytical abilities.

·          Ability to work independently and as part of a team.

·          Self-motivated with the ability to use own initiative.

·          Motorcycle driver’s license and proficiency in riding according to company policies.

SUPERVISORY RESPONSIBILITIES:  None

CONTACTS:

Internal:  Dealer/ Customer service team and technical trainers in North America, parts support team at the distribution center and other Canadian staff and departments. Mechanical and technical staff at Company’s various subsidiaries; training staff in corporate HQ in Austria

External: Dealership staff; MMI instructors; various training vendors.

JUDGEMENT/REASONING ABILITY:  Ability to recognize discrepancies and resolve problems quickly using sound judgment, poise and diplomacy.  Requires ability to use judgment and reasoning skills and determine when issues need to be escalated.

PHYSICAL DEMANDS:  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit; use hands and fingers, bend, stoop and reach with hands and arms.

Ability to lift up to 90 pounds
<10% daily
Able to sit at a desk and use/view computer
80% daily
Able to hear and speak (into a telephone or in front of a group)
80% daily
Able to stand, bend, stoop, twist
50% daily
WORK ENVIRONMENT:

The noise in the work environment is usually moderate. Other factors are:

·          Ability to travel when needed.  Travel is moderate in this position (approximately up to 33%).

·          Hectic, fast-paced with multi-level distractions

·          Professional, yet casual office work environment

·          Ability to work extended hours as required

EMPLOYEE BENEFITS:

·          Group Benefits Plan

·          Collective RRSP (with employer contribution)

·          Internal trainings

·          Employee preferred pricing on motorcycles and parts, garments, and accessories

·          Internal gym

·          Casual work environment

·          Employee riding events

·          Flexible work hours

Required Pre-Hire Screenings:

Criminal – Felony and Misdemeanor 7 Years

National Criminal Data Base 7 Years

Sex Offender Registry

Social Security Verification

Driving Record

Drug Screen

 

RATE OF PAY IS BASED ON EXPERIENCE.

REFERRALS / EXTERNAL CANDIDATES:

Employee referrals and external candidates may visit: START YOUR CAREER AT KTM NA to apply and see a complete list of openings!

Please also send a presentation letter along with your resume at canada.admin@ktm.com.