Overview

Are you looking to join a legendary company that empowers its team members to learn, grow and make a genuine impact? You’ll find that—and so much more—at Kawasaki. We have an immediate opening for a Customer Care Specialist to join the team in our Customer and Technical Support department. Using sound judgment and strong customer relations skills, this position is responsible for the first contact and all follow up communications between Kawasaki and its retail customer base, dealers and government agencies, including the Better Business Bureau via phone, chat, letters, faxes, survey responses and emails.

What you’ll do:

  • Communicate with consumers and determine the best course of action as you advocate on our customers’ behalf to resolve issues and concerns in order to ensure customer satisfaction
  • Investigate and research warranty, parts and/or dealer issues by performing all necessary legwork. (i.e. locating files/paperwork, communicating with various KMC divisions to find solutions, etc.)
  • Compose all associated correspondence in response to consumer concerns and accurately document all communications and logs in the Product Support system
  • Maintain current knowledge of all KMC products, services, promotions, parts, etc.
  • Attend training classes and read all relevant materials pertaining to new Kawasaki products and programs

What you’ll need:

  • High school diploma or GED; Bachelor’s preferred
  • 1-2 years of experience and/or training in a customer service environment; Powersports dealership experience preferred
  • Proficiency in Microsoft Word/Excel/Access
  • Demonstrated ability to successfully prioritize and organize multiple competing tasks
  • Extreme attention to details and deadlines
  • Ability to bring energy and enthusiasm to group or team effort
  • A positive attitude; self-motivated and able to work as part of a team

Hard work and a dream.
That’s what established American Kawasaki Motorcycle Corp. in 1966. The first headquarters, an old meat warehouse in Chicago, was a humble beginning for the factory team sent to open the U.S. market. They started with practically nothing—no customers, no distributors and no image. But they had something more important: a strong desire to succeed and a promise from the factory to supply the best products. More than a half-century later, we’re still riding strong. Today, KMC’s annual revenue tops $1.6 billion, with approximately 480 employees and more than 1,500 dealers.

Your health and wellness are important to you – and to us. That’s why we provide an impressive benefits program that features medical/dental/vision/life insurance, 401(k), flex spending account, generous time off, educational assistance, ongoing training and development and a team member product purchase program.

Embrace the open road.

To apply, please send resume indicating position of interest.

EOE

 

About Kawasaki Motors Corp. USA

Hard work and a dream.
That's what established American Kawasaki Motorcycle Corp. in 1966. The first headquarters, an old meat warehouse in Chicago, was a humble beginning for the factory team sent to open the U.S. market. They started with practically nothing—no customers, no distributors and no image. But they had something more important: a strong desire to succeed and a promise from the factory to supply the best products. More than a half-century later, we’re still riding strong. Today, KMC's annual revenue tops $1.6 billion, with approximately 480 employees and more than 1,500 dealers.