Overview

Job Description

Chandler Harley-Davidson is looking for a Service Scheduler/Admin to join our elite team! Take incoming calls and help facilitate the dispatch of our service professionals to people in need. In this role, it’s your responsibility to carefully take note of the schedules of technicians and other service professionals, and swiftly respond to customer requests. You must ensure that a service team attends to each customer, and you must keep organized notes or records of these calls in our database. If you are looking to build lasting relationships with customers and co-workers alike, we would love for you to apply!

Service Dispatcher Duties and Responsibilities

  • Dispatch the appropriate service professionals to the job
  • Schedule service appointments as needed
  • Invoice customers and help keep track of billing information
  • Organize our file systems
  • Make purchase orders for supplies as needed

Service Dispatcher Requirements and Qualifications

  • High school diploma or GED certificate
  • Experience in a similar role
  • Strong organizational, multitasking, and communication skills
  • Excellent listening, customer service, and phone skills
  • Basic computer proficiency
  • Experience using Microsoft Outlook for vendor management