Overview

 Are you looking for a career that you love? Do you love Harley-Davidson? Do you want to get paid to grow the Harley-Davidson Brand? If so Chandler Harley-Davidson is the right choice for you.

Description

Focus on the in-store customer experience; follow up with dealership customers & presentation of Harley-Davidson motorcycles. Find the appropriate Harley-Davidson motorcycle to fill the customers needs and customers preferences by applying the proven Sales Process (Greet, Probe, Sit on, and Present).

About Chandler Harley-Davidson

Chandler Harley-Davidson is located South East of Phoenix in Chandler, Arizona. Chandler Harley-Davidson has been in business for over 20 years. In those 20+ years we have sold and serviced tens of thousands of Harley-Davidson motorcycles. We have a huge customer/family base here in the Valley. The dealership hosts free events year round for new and existing motorcycle enthusiast to enjoy. We have Bike nights at the dealership and surrounding partnering locations. We are a huge community sponsor and give back to our community.

Responsibilities

Welcome guests into the dealership.
Narrow down the selection of Harley’s to find which ones fit the customers’ needs.
Follow up phone calls to customers.
Selling the fun and excitement of Harley-Davidson to customers.
Responsible for making sure that every person encountered on the sales floor is entered into the CRM.
Consistently following up on all prospective customers.
Meet and exceeding contact goals as assigned by the Sales Manager.
Follow all procedures to complete all paperwork accurately and in a timely manner.
Maintain the showroom and display of motorcycles in a manner appealing to customers.
Remain alert and on the floor, at all times.
Greet customers immediately, in a courteous and friendly manner.
Handle telephone transactions quickly and courteously.
Ensure that customers are properly qualified for needs and wants.
Make introductions to other departments to ensure cross selling of Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans.
Follow policies regarding road tests, pre-delivery inspections, and vehicle deliveries.
Handle customer complaints according to dealership policy, showing empathy and a positive attitude, and demonstrate our commitment to “make things right”, as specifically directed by the ASM and or sales manager.
Attend training sessions as requested by the Sales Manager.
Perform other related duties as assigned or requested.

Qualifications & Job Requirements

Knowledge and experience with sales of Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them.
Applicable experience in big ticket retails sales strongly preferred.
Passion for the motorcycling lifestyle and riding community.
Must have ability to relate with broad customer base.
Excellent verbal and written communication skills.
Ability to present oneself as well as the company in a professional manner.
Proficient in the use of a personal computer
Attention to detail.
Interpersonal skills and customer service skills required.
Approachable, likeable, and enthusiastic personality.
Ability to get along with broad customer base.
High energy level needed.
Be self-motivated, positive, driven and helpful.
Ability to handle confidential information responsibly.
Great customer service, excellent personal communication, and demonstrated closing skills.
Ability to work a flexible schedule including weekends, Holidays, and evenings.
Valid driver’s license and motorcycle endorsement.
Requires the use of both hands.
Frequently required to bend, stoop, crouch, reach, and lift 50lbs.
Requires standing and/or walking for extended periods of time.
Requires the ability to balance and push a 600+lb motorcycle.

Motorcycle 1 year riding experience minimum (Preferred)