Salary Range: Based on experience level

Summary Description

Repair, customize, maintain, or overhaul both customer and dealer-owned motor vehicles as close to the allotted time schedule as possible with excellent quality.

Key Result Areas

·      Service Department Operations

·      Customer Service

Major Duties and Responsibilities

1) Service Department Operations

·    Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.

·    Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.

·    Maintain productivity (time spent working on billable jobs) as close to 100% as possible.

·    Accept work assignments from the Service Writer/Manager.

·    Request parts for the job as early as possible when needs become known.

·    Perform service, repair, and customization work in accordance with factory specifications.

·    Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue that will help ensure customer satisfaction.

·    Notify the Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that the customer may be contacted and notified of the delay.

·    After the job is finished ensure proper completion and filing of paperwork.

·    Keep work areas as clean as possible and assist others with maintaining shop cleanliness.

·    Maintain technical (PHD and other) qualifications by completing any necessary training programs assigned to you by the Service Manager.

2) Customer Service

·    Minimize comebacks and deal with them promptly and satisfactorily when they do occur.

·    Keep customers’ vehicle cleaner than when it was dropped off.

3)  Other Duties

·     As assigned.


Supervisory Responsibilities

·       No Supervisory Responsibilities

·       Treat all employees and customers fairly, courteously, and with dignity.

·       Model superior customer service behavior for all interactions with customers and employees.

·       Be prompt and available for flexible scheduling.

·       Maintain up-to-date technical qualifications (PHD and others) by completing all training programs assigned by the Service Manager.

·      Focus on quality.

Qualifications & Job Requirements

·       Completion of a factory-authorized training program such as MMI Service School or equivalent work experience

·       Current Motorcycle license.


Physical Demands

·      The noise level in the work environment is usually loud.

·      Requires the use of both hands.

·      Frequently required to bend, stoop, crouch, reach, handle tools, and lift 50 lb. of material.

·      Frequently requires the ability to balance and push an 850 lb. motorcycle.
Working Conditions

·      Frequently works near moving mechanical parts.

·      Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.

·      Occasionally, exposed to exhaust fumes or other airborne particles.
Rate of pay based on experience level.