Overview

Honda Powersports of Troy is looking for a new Service Manager/ Advisor.  We are a level 5 Honda Powerhouse that services not only Hondas but most metric powersports.  We are looking for a dedicated individual that is up to the challenge of maintaining our Reputation, while we continue to grow and improve the department.

Service Manager/ Advisor Job Duties

Effectively manages team members, including technicians and advisors, to ensure team objectives and labor sales goals are being carried out
Displays extensive working knowledge of industry standards and practices, including product details and company services offered
Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
Assists with or performs administrative tasks
Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
Resolves service desk problems and improves current service desk methods to increase productivity and customer service
Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work

COMPENSATION & BENEFITS

Competitive Pay Plan
Competitive package including health insurance, dental insurance, Vision, life insurance, etc

Interested candidates should call 937-332-3440 or email service@hondapowersportsoftroy.com