Overview

Hisun Motors is growing, and we are looking for experienced powersports technicians that want a change of pace!

Health insurance, vision, dental AND SATURDAYS off, that’s right. This is a Monday-Friday position with paid holidays!

We have openings for mobile service technicians.

·         No relocation required, where you live will determine your territory.

·         Our mobile service technicians visit the retail locations of our business partners to diagnose and repair AXIS, Vector, and Hisun products.

·         Occasionally visit the homes of consumers to perform repairs on their machines

·         Assist service centers with diagnosis and repair.

·         Train service center and dealer staff on repair procedures, recalls, and technical service bulletins.

·         Communicate with customer service and technical service representatives to resolve customer issues.

·         Maintains a parts inventory in company vehicle.

·         Maintains service upkeep and appearance of company vehicle.

·         Represents Hisun motors with the utmost integrity and professionalism while in the field and over electronic communications.

·         Overnight travel is required.

·         This position is largely unsupervised, the ability to self-manage and stay on task is imperative.

·         Clean Driving Record required.

To apply please send resume to: hr@hisunmotors.com

Job Duties and Responsibilities

  • Provide assistance and technical support to customer & consumers that are experiencing issues.
  • Communicate directly with customers via phone, email in a professional and timely manner.
  • Log “ALL” communication with customers in Activity section of SAP.
  • Trouble shoot failures using Fault Tree Analysis to resolve customer complaints.
  • Understanding of SAP Service Module functionality
  • Keep detailed records of customer interactions, transactions and record details of inquiries, comments and complaints in SAP.
  • Escalate any customer complaints or inquiries as needed to TSS II or III team member.
  • Create Service Call and assign to Tech Queue from email or dealer portal daily.
  • Travel to customers based on planned trip schedule to assist in repairs, returns, diagnosis as needed.
  • Document work completed on the road to note information in the system upon return.
  • Represent the company professionally while interacting and repairing units.

Requirements

  • Clear driving record and valid driver’s license.
  • High school diploma, general education degree or equivalent working experience
  • General knowledge of customer service principles and practices
  • Relevant computer knowledge of SAP and Microsoft software systems
  • Must successfully work individually and as part of a team.
  • Communication skills: both verbal and written along with problem-solving skills is a must.
  • Power sports, ATV or UTV knowledge is a plus.

*Company vehicle will be provided for travel.