H&H Sports Protection USA Inc. is North America branch of H&H Investment Group, which is a Hong Kong based global enterprise with diversification of businesses and has established helmet manufacturing facilities and subsidiaries in North America, Italy, Brazil, & Shanghai. H&H Group was established in 1992, now is the second largest helmet manufacturer in the world. H&H Sports Protection USA Inc. promotes and distributes JUST 1, TORC, NiTEK, ORIGINE, 818 and BLiNC brands throughout the North American market.
Job Title: Customer Service
Job Type: Full Time
Experience Required: 1-year Customer Service Experience
Job Category: Customer Service, Admin Assistant, Office Assistant
- Clearly and empathetically respond to customer inquiries and complaints via email and phone.
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Follow up with customers to ensure they are completely satisfied
- Other tasks assigned by management.
- Previous experience(1+ years) in customer service is a must.
- High school diploma or equivalent.
- Ability to prioritize and multitask
- Exceptional verbal and written communication skills
- Proficiency in administrative and documentation procedures
- Highly organized
- Problem solver
Job Type: Full-time