Overview

About Us:

H&H Sports Protection USA Inc. is North America branch of H&H Investment Group, which is a Hong Kong based global enterprise with diversification of businesses and has established helmet manufacturing facilities and subsidiaries in North America, Italy, Brazil, & Shanghai. H&H Group was established in 1992, now is the second largest helmet manufacturer in the world. H&H Sports Protection USA Inc. promotes and distributes JUST 1, TORC, NiTEK, ORIGINE, 818 and BLiNC brands throughout the North American market.

Job Title: Customer Service

Job Type: Full Time

Experience Required: 1-year Customer Service Experience

Job Category: Customer Service, Admin Assistant, Office Assistant

Essential Responsibilities

  • Clearly and empathetically respond to customer inquiries and complaints via email and phone.
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Follow up with customers to ensure they are completely satisfied
  • Other tasks assigned by management.

Qualifications Required

  • Previous experience(1+ years) in customer service is a must.
  • High school diploma or equivalent.
  • Ability to prioritize and multitask
  • Exceptional verbal and written communication skills
  • Proficiency in administrative and documentation procedures
  • Highly organized
  • Problem solver

Job Type: Full-time