Service Manager

Job Summary
The Service Manager will be responsible for achieving maximum profitability of the service department while focusing on customer retention. Must be able to effectively lead and manage personnel including a team of 3 to 5 technicians and two service writers; must have a strong knowledge of Harley-Davidson motorcycles and possess an in-depth understanding of how the service department affects other departments’ numbers and processes. Imperative to be able to work efficiently and effectively with all of the other departments in the dealership.

Key Result Areas:
CSI and Customer Retention and Experience
Service Technician Production and Profitability
Service Drive Efficiency and Follow-up
Quality work done right the first time
Employee Satisfaction and Retention

Major Duties and Responsibilities:
Ensure smooth and profitable operation of service department.
Be able to effectively manage both people and processes
Managing the front-end Service Advisor staff
Manage proactive follow up with current and previous customers
Oversee proper dispatching of work to service technicians
Monitor, interpret and evaluate reporting for technician productivity
Provide oversight to Service Advisors on their performance in key metrics
Hire, direct, assist, and motivate department personnel to achieve maximum productivity, efficiency, profitability in a fun and upbeat environment.
Lead continuous improvement efforts that support annual goals for service and cost control
Maintain a high degree of customer satisfaction with the ability to handle customer complaints

3+ years of experience as a service manager in high volume shop
Possess sound judgment and decision-making ability

Very competitive Pay including base salary plus commissions
Paid Training
Health, Dental and Vision Insurance
Company paid Long-Term Disability
Voluntary Term Life and Short-Term Disability

Job Type: Full-time